Volume down rocker is unresposive

[Shepard1007]

Randomly today the volume down button stopped working. Volume up still works fine. I've tried power cycling and battery pulling, but that has not solved the problem. Is a factory reset in my future? Thanks

 

[gsDroid]

That sounds more like a hardware failure. If you can duplicate the problem on demand, take it back, show them, and get a new phone.