- Nov 20, 2009
- Reaction score
When I left my job as a senior rep at a VZW call center in early 2009, the big push was to get everyone to use MyVerizon, which really is a great idea. The reason for the shift was to ease the call traffic to the call centers. The other push was to direct subscribers to use the "IVR" or interactive voice response or through their MyVerizon account online. There was talk at that time that there would be a charge if the insured insisted they would only make their payment with a representative at a VZW call center. There would be exceptions obviously, like if someone is driving, blind or other handicap that they wouldn't be able to use the other resources. Whether that went into effect I'm not sure, maybe someone who works at VZW can confirm if this did ever happen. When I read about the convenience fees yesterday, I did think, well what a creative way to get $2 from many, many subscribers. However, it is a fee being charged by credit card companies, maybe the FTC should be going after them for putting those charges out there in the first place. We don't jump up and down when a new cigarette tax is added to the price of gasoline. So, not sure why the FCC stepped in so quickly on this one either.