Round 2 *DING DING*
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience. You are now chatting with 'Kristen'
Kristen: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Jeff
You: Ooops!
Jeff: I was trying to set my name. Hello Kristen! I was looking at getting a new device in December when my upgrade is available.
Kristen: Hello!
Kristen: I'd be happy to assist you.
Jeff: What do you, personally, think the best device is that is out right now, and are there any new devices coming out soon that will be better?
Jeff: I guess I should clarify, I want the best of the best! 4G, big screen, the works!
Kristen: We do not have any new releases lined up at this time but that could change at anytime. We have several different phones that I would consider the best available. The iPhone 4s would be one of them and also the new Droid Razr. Both of them are amazing phones! What all do you use your phone for?
Jeff: I use it for music, video streaming, web browsing, email, editing files on the go. Pretty much everything. I would love one that can plug into my TV also for things such as Netflix streaming.
Jeff: I think I will avoid the iPhone until it has a bigger screen. My eyes hurt trying to focus on that tiny thing!
Kristen: Do you use your phone often for taking pictures and videos?
Kristen: The iPhone is also not a 4G device, it is only 3G.
Jeff: Oh that's lame!
Jeff: Yes I take pictures and videos quite often.
Kristen: How often do you use the phone for music?
Jeff: I use it in my car every day. I usually plug it into my stereo and use Slacker Radio.
Kristen: I would recommend the HTC Rezound. This is a new amazing 4G device with a 4.3' screen, a 8.0 MP camera with a front facing camera for video chat, 16GB's of internal memory, access to thousands of apps, a full HTML web browser for web and e-mail, video and music streaming, speakerphone, bluetooth, an amazing music player, and it is user friendly. Have you looked at it?
Jeff: I have briefly looked at it and the RAZR in store. Both seem like great phones.
Jeff: So hard to chose just one! I wish I could have all of them haha!
Jeff: Do you know which one of those two gets better batery life?
Kristen: Yes it is a very hard decision because many of the new ones have the same features! The Rezound has better music features. It even comes with iBeats headset as an accessory.
Kristen: Let me check for you.
Jeff: Okay, thank you!
Kristen: The Droid Razr has a better battery life. It does not have a removable battery either.
Jeff: That's interesting. Bettery battery but no chance of having a spare. So many choices!
Jeff: Also, do you know the link on Verizon to sign up for Galaxy Nexus news? I thought I signed up a while ago but I haven't heard anything. I may have put my email address in wrong.
Kristen: Let me check for you. One moment.
Jeff: I heard that it will have an even bigger 4.65" screen. That's something my eyes could see! Thank you, Kristen.
Kristen: I am going to send you the link to sign up for e-mail updates. Would that be fine?
Jeff: Yes, that would be perfect!
Kristen:
Click here.
Jeff: Thank you so much!
Jeff: Have I missed any important news regarding the Galaxy Nexus in the last couple weeks?
Kristen: You are most welcome. We do not have much information about the Nexus right now. I am hoping we know more soon.
Jeff: Oh man! You and me both. One of my friends has it on AT&T and he said it is an amazing phone. I hope it comes out soon. It could be a good present for Christmas... to myself!
Kristen: I am hoping so because we have many customers inquiring about it right now.
Jeff: Well I hope they don't take all of them when it comes out. I want one too
. Do you know how much storage it will have?
Kristen: I am not sure. We are not able to confirm any information on it at this time unfortunately.
Jeff: Okay, well I guess I will have to wait for this email notification. Then I have to decide between the Rezound, RAZR and Nexus. This will be a tough decision. A two-year decision!
Kristen: Yes it will be. Remember you can try them out and return it if you are not satisfied with it.
Jeff: But then there is a restocking fee
. I'm not made of money LOL!
Kristen: Yes that is the unfortunate thing about returning it.
Jeff: I'll try my best to pick the right one first! Thank you for your time, Kristen! You have been very helpful and full of information.
Kristen: You are most welcome and I am glad I was able to assist you today! Would you like for me to assist you with any other questions or concerns you may have today?
Jeff: Not today, maybe after the Nexus is announced!
Kristen: Thank you for visiting Verizon Wireless; it’s been a pleasure chatting with you. Have a great day!
Your chat session has been ended by your Verizon Wireless online agent.