Generally if you call 1-800-922-0204, or *611 from the phone, the customer service department will be less than anxious to provide any comps. However, if you complain long enough, tout how long you've been a loyal customer, how you really don't want to take your business elsewhere - but..., how the phone(s) you have is/are not serving your needs/working properly, etc., blah, blah, blah... They will eventually transfer you to "Customer Loyalty" or "Customer Retention", or they'll tell you they no longer have those departments, but will suddenly have some "ways to assist you", either via free equipment, or via a credit to the phone bill to offset the new costs. In the end, they know they'll make it back in spades, so push for some kind of help.
