Bah I should of been clearer, you can get to recovery by, holding both the up and down volume buttons at the same time and turning on your phone. This will bring up a menu, by using the down volume button to highlight "Recovery", then use your up volume button to select that option. You'll see the Moto Logo then shortly after a triangle with an exclamation mark will come up. When you see this, press both the up and down volume buttons at the same time, this will bring up another menu "Android system recovery <3e>". You can navigate through the menu with either the up or down volume buttons. You'll want to highlight the "wipe data/factory reset" then once it's hightlighted use the power button then navigate to "Yes -- delete all user data" and use the power button to selected that option! I hope this helps