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Snapchat - 'Your address book is empty' / 'There was a problem connecting to the server.'

micah411

New Member
Hello,

Phone: Blackberry Priv
OS: Marshmallow 6.0.1
Network: Verizon

I have had this model for over a year now (2nd phone) and have never been able to get Snapchat working properly. Everything in the app works as expected except for it does not find my contacts and I always get a popup that says 'There was a problem connecting to the server. Please try again.' The popup ONLY occurs after I try to find my contacts in the app and only quits popping up when I force disable the app and restart it.

I've tried many things;

1.) Uninstalled and reinstalled the app many times over both network and wifi.
2.) Reset my Snapchat password
3.) Created a new Snapchat account
4.) Got a new phone
5.) Downloaded 3rd party contacts apps

There's been more but it's all I can think of right now.

I feel like it has something to do with my sd card being corrupt and/or the path that my contacts are in but I'm not familiar enough with android to mess around with that.

Any suggestions/ideas/helpful advice would be awesome.

Thanks,
Micah
 
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