Screen Fades to Black

[MelD]

I'm a novice Android user. My daughter already had the Galaxy and thought it would be a good idea for me to get since she could then be my in-house tech support, which she is. The only problem I'm currently experiencing is when I am making a call using speaker, for instance to my bank, when I am asked for a password or bank account number, my screen keeps turning off after I've pressed only 1 or 2 digits. I then have to keep turning the screen back on every other 1 or so digits. The timeout option for my screen is set to 10 minutes, so that's not the problem. But even if it's set to 30 sec., why would it keep turning off after only depressing 1 digit? Samsung, Verizon (nor my daughter) could answer my question.

 

[LT*]

I'm a novice Android user. My daughter already had the Galaxy and thought it would be a good idea for me to get since she could then be my in-house tech support, which she is. The only problem I'm currently experiencing is when I am making a call using speaker, for instance to my bank, when I am asked for a password or bank account number, my screen keeps turning off after I've pressed only 1 or 2 digits. I then have to keep turning the screen back on every other 1 or so digits. The timeout option for my screen is set to 10 minutes, so that's not the problem. But even if it's set to 30 sec., why would it keep turning off after only depressing 1 digit? Samsung, Verizon (nor my daughter) could answer my question.

Sounds like a proximity sensor issue to me. I'm not sure exactly where the sensor is located on the Galaxy, but the Droid 1's is on the top left of the screen. If you're getting too close to it with your hand while entering numbers, it could theoretically trip the sensor and shut your screen down. That or it could just be a faulty sensor. There is an app in the market that will give you a list of all your sensors and their values. I believe it's called Sensor test (don't quote me). Download it and see how your proximity sensor is behaving.

 

[mwhartman]

Welcome! Good to have you with us. Sorry you are having issues with your Galaxy. If you can not get it corrected take it back to VZW and get a replacement.

Mike

 

[MelD]

Thank you, LT, for your suggestion. I will look through all of the (free?) Apps listed, searching for any App with the word "sensor" in it. I will let you know, if the "Sensor Test" works.
Thank you also, mwhartman. I really hope I won't have to go through the trouble of a replacement.