Problem with activating new Nexus 6 owner

[killer428]

Hi All, I posted back on 8/26 about selling my Nexus 6 . Well I did sell it now the new owner can not use it because its asking for my gmail account. Is that something to do with Google security thinking its stolen or what?I factory reset the phone before I sold it but I suppose I should have removed my Google account first? How do you go about doing that and is that remedy for my problem? Any help Please ! Thanks in advance.

 

[bkdodger]

Factory reset will remove your account... New owner has to use his own Gmail account by either using one he's established or create a new one..

NexusSix

 

[killer428]

Factory reset will remove your account... New owner has to use his own Gmail account by either using one he's established or create a new one..

NexusSix

Thanks bkdodger but from what I'm told is that a new security feature for 5.1 Lollipop requires that if you do a factory reset you must login with an account that has been previously synced on that device. So how do I unsynch the device? Can I log into my Google account and somehow unsynch the Nexus 6?

 

[TisMyDroid]

Whoa, I hope not. That's crazy. Where did you hear that? Did the new owner tell you that? He may be trying to use your account for his phone. I just factory reset two lollipop phones and after the reset, the phone went through a set up process just like it was a new phone.

Sent from my SM-N920V using Tapatalk

 

[thunderbolt_nick]

Did you have Android Device Manager activated on it?

 

[killer428]

I'm not sure if it was the Nexus 6 or the present phone I'm using but I believe I did set that up.

Sent from my DROID RAZR HD using Tapatalk

 

[killer428]

Sorry tismydroid , I Googled it and that was came up.

Sent from my DROID RAZR HD using Tapatalk

 

[thunderbolt_nick]

Try signing out of the account via Settings completely then do an FDR. I had this same problem with my old moto x that I gave to my son.

Although, if you already gave it away you'd have to do it with the person you sold it to.

 

[TisMyDroid]

Sorry tismydroid , I Googled it and that was came up.

Sent from my DROID RAZR HD using Tapatalk

That's just crazy and needs to change because many people buying used devices are going to have a problem. Thanks for the heads-up.

Sent from my SM-N920V using Tapatalk

 

[TisMyDroid]

After searching for more info, I think your only option looks like you will have to retrieve the phone to "unlock" it. Hopefully this will help... Make sure your device is protected - Android One Help

Sent from my SM-N920V using Tapatalk

 

[killer428]

Yep that's what I'm going to do. The buyer is going to return the phone to me and I will return her money in full. Its only fair to the buyer.

Sent from my DROID RAZR HD using Tapatalk

 

[killer428]

Thanks again tis, that link answers allot of questions.

Sent from my DROID RAZR HD using Tapatalk

 

[TisMyDroid]

You're welcome killer428. And thank you for bringing this to our attention. I have a feeling that we will start seeing many people who recently bought phones who will have the same problem.

Sent from my SM-N920V using Tapatalk

 

[killer428]

Try signing out of the account via Settings completely then do an FDR. I had this same problem with my old moto x that I gave to my son.

Although, if you already gave it away you'd have to do it with the person you sold it to.

Thanks for the help Thunderbolt. Forgot about the device manager.

 

[TisMyDroid]

If Android Device Manager has been activated on the device, is it possible to reset it remotely?

Sent from my SM-N920V using Tapatalk