Solved Owner info not showing on lock screen

[smfoley1]

I went into my lock screen settings and input a message in the owner info area. I checked show owner info on lock screen yet it is not showing up on my lock screen. What gives? I actually use that area to display an emergency contact number in case Im ever hurt or in an accident. I know about the emergency call feature and have 3 contacts set up in there as well. I use the owner info message as an emergency contact number because not everyone knows how to use a smartphone or access the ICE numbers. This way if they pick up my phone and light it up theres an emergency number right there for them to call. Anu idea why this isnt displaying on my lock screen?

 

[cr6]

Try rebooting your phone,
Edit: sorry....just realized you have the box checked.
Did you recently take an update on the phone?

S5 tap'n

 

[smfoley1]

tried rebooting the phone, didnt change anything. Last update I got was to 5.0 lollipop last week sometime. I did an FDR afterwards as well

 

[wicked]

Are you using the stock lockscreen?

Are you using a password or pin for unlock? If so, try setting it to just "swipe", restart phone and see if your owner info shows up then.

 

[smfoley1]

using the fingerprint unlock...figured out the issue. The owner info shows up right under the clock and date. if you have anything else on your lock screen, for instance I am using llama to automate tasks such as volume etc. It puts a notification on the lock screen which covers the owner info...sounds like something they need to address in the next update, moving the owner info down on the lock screen

 

[wicked]

@smfoley1 good to see you figured it out.

 

[cr6]

Thanks for the update smfoley1! Glad you got it resolved. [emoji2]

S5 tap'n

 

[MattE303]

using the fingerprint unlock...figured out the issue. The owner info shows up right under the clock and date. if you have anything else on your lock screen, for instance I am using llama to automate tasks such as volume etc. It puts a notification on the lock screen which covers the owner info...sounds like something they need to address in the next update, moving the owner info down on the lock screen

If the notification from llama is using the standard Lollipop mechanism for displaying notifications (which it probably is) you can disable them on the lockscreen so they won't cover the owner and weather info. Go into Settings->"Sound and notification" and scroll down to Notification->"While locked", and set it to "Do not show notifications".

 

[smfoley1]

thanks Matt for that setting. That is exactly what was happening and exactly what I needed to do to fix it

 

[Jeffrey]

Glad you got it resolved..

 

[MattE303]

thanks Matt for that setting. That is exactly what was happening and exactly what I needed to do to fix it

awesome! glad I could help!