No Display on Screen: Verizon/Moto Warranty Differences

[mrredskin]

My Droid I screen will no longer display anything. Screen is still responsive to touch, but obviously it's hard to do anything except answer a call and change volume levels since you can't see what you're doing.

Anyway, I purchased on release day, so warranty with Verizon has expired as of Nov 6. Well, Motorola shows my warranty as exisiting until mid-January of 2011. Anyone had this issue, yet? Motorola won't issue another phone if I have to send directly to them to get repaired, so I guess I'll have to borrow an old phone from a friend or coworker if I have to do this. Should i have any leeway with Verizon since the manufacturer still shows I have the warranty? The two different dates make no sense. For what it's worth, even if Moto warranty was expired, I used an AMEX to purchase so could file a claim through them, but that's moot.

 

[dezymond]

have you tried going to a verizon store and talking with them? with a major issue like this they might just give you a refurb unit.

 

[mrredskin]

yep, that was my first step. since they are showing nov 6 as my last day under warranty, they couldnt do anything. i guess i'll attempt to call verizon corporate or chat online (if that's an option) early today since i'm at work

 

[mrredskin]

called the 800 verizon number. explained the warranty differences and that if i sent to moto, i'd be without a phone for 2 weeks. the rep said he would do a one time courtesy and send me a refurb overnight (arriving today) for no cost. very nice of them to do, which saves me the headache of having to use a backup phone for at least 2 weeks, now.

 

[justin82]

Glad to here it.. i personally think VZW has some of the best customer service..

 

[mrredskin]

i agree. glad they are THE big provider in my area, as well. never had an issue with them... yet!