I have an EnV Touch which is not a 3G smartphonePlus it is only in four markets?In addition to what others have stated, you can not currently have a 3G smart phone, your bill must be current, and you can't use a buddy upgrade.
* Available in Northern California Region, Central Texas, Upstate New York, and Ohio/Pennsylvania
* User can not already have a 3G smartphone
* User will not be eligible for another upgrade for 12 months
* Customers can’t already be eligible for a standard upgrade
* Can’t be combined with other offers
* $29.99+ data plan required
* New 2-year contract must be signed
I live in PA(pennsylvania
THEY told me i HAVE to wait for my standard 2 year upgrade
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As far as you guys are telling me, i fit everything needed to get the phone when i went, unless they are pulling some scheme to charge me for something i dont know about, then they are just turning me away...
Call Customer Service and talk to them. They can update your account to show you're eligible for an upgrade. If the CSR doesn't, escalate to a manager. They'll do it for you. Then all you'll have to do is wait a week or two to get the phone.