KerrAvon
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- Aug 19, 2010
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I sent message to Verizon yesterday asking them about the update. They called & E-Mailed me today. Here is the response I got:
So according to Donald the update is being pushed as we speak. He also told me if I don't have it by the 23rd to call Tech Support.
Thank you for contacting Verizon Wireless through our website. My name is Donald, and would like to apologize for the delay in responding to your inquiry. Verizon Wireless is experiencing higher than normal email volume at this time and we are working diligently to reply to each email in a timely manner. I understand you would like to know when the 2.2 Software Update will be pushed for the HTC Incredible. This is going to be a great software update and I can definitely understand your concerns when you will receive it. I will be happy to review this information with you.
I would like to thank you for taking the time out of your busy schedule today to speak with me regarding when the 2.2 Software Update will be pushed for the HTC Incredible. As discussed the software upgrade is being pushed to phones at this time and you should expect to receive yours shortly.
Additionally, keep in mind, you do have the option of checking for updates manually.
From the main screen on your handset:
Select Menu
Select Settings
Select About Phone
Select System Updates.
Once the update is available, It will populate for you.
I do apologize for any inconvenience.
Mr. <My Last Name>, I make it my personal goal to provide the best customer service in the industry. I hope the information I have provided you regarding when the 2.2 Software Update will be available for the HTC Incredible was helpful. You are a valued customer, and we appreciate your business and thank you for using Verizon Wireless products and services. Should you have additional questions or concerns, please reply to this e-mail.
Donald
So according to Donald the update is being pushed as we speak. He also told me if I don't have it by the 23rd to call Tech Support.