phillipsjosh2415
New Member
I love my Maxx so far for the most part, but there have been a few issues. Most of them are minor and can be fixed by rebooting. One that I can't figure out is this. Three times now my phone has shut completely off by itself. I would pull it out of my pocket or off the desk and the screen is black just as it would be in sleep mode. I push the power button to wake the phone up and nothing happens. So I push multiple times and nothing happens. Then I hold the power button in to restart the phone and nothing. It won't turn on or wake up. Thinking that maybe the battery was completely dead I put it on a charger. I know each time this happened I had 80% battery left or more but charged it anyway. But putting it on the charger made the phone restart. That is the only thing that would do it. The last time it happened I happened to notice that right before the restart the battery icon (with the lightning bolt) showed up on screen for about one second then went away. The battery icon was empty except for barely a little red at the bottom meaning normally a low or dead battery. I know each time though that I had plenty of battery left. After the phone restarts I can take it off the charger after one minute or less and it shows my 80% battery like I knew I had before it happened. There is no way it was dead and then charged back to 80% in one minute. I am confused about the battery icon popping up quickly showing red. It almost seems like the phone thinks it has a low or dead battery so shuts off and the only way I can power it up is by plugging in the charger. But after the restart it goes back to showing the real battery level I knew I had. It seems like some kind of false low battery issue if there is such a thing. Has this happened to any other Maxx users? Any suggestions on what it is and how to resolve it?
Thanks,
Tony
Thanks,
Tony