This is a follow up to this thread, but since it appears to be a semi-common problem, I thought I'd start a new thread with HTC's offered solution. I'm still waiting on word as to whether or not this is something they're actively trying to fix and release a patch for.
Basically, if you own an Inc2, and suddenly have issue with your Google account, and get errors related to either of these processes - process.android.acore or com.google.process.gapps (Google Services Framework) - you can try this and see if it helps. I haven't had the issue crop up again, and can't recreate it, so I can't test it, but it makes sense. Just make sure you backup your contacts if you try this.
I'm hoping this works, as the only solution offered so far that fixes the issue is a factory reset. In HTC's email back to me, they said if these don't work and it continues to happen, a replacement might be in order as it could be hardware related (I don't see how... but I'm sure they have to say that). Anyway, here's what they sent me, in an attached Word document (some of this is basic, but I wanted to post it all anyway):
ANDROID – DUAL PROCESS ERROR ISSUE AFTER SOFTWARE UPGRADE
The first process error involving the core programming, you might consider clearing your Contacts Storage on your device. If you do not have your Contacts list backed up anywhere, you should consider sending a copy to your memory card.
======================================================
Backing up your contacts to the storage card
1. From the Home screen, tap APPLICATION LAUNCHER BUTTON > People.
2. Press MENU > tap Import/Export > Export to SD card.
3. Select an account or type of contacts to export > tap OK.
When you get your Contacts list saved to your memory card, you can forward a copy using a .VCF or Vcard to your Gmail account. After you have your Contacts saved, you can proceed with the troubleshooting steps (PROCESS.COM.ANDROID.ACORE).
1. Turn off synchronization
2. Back up your Contacts to the memory card then to Gmail if you would like.
3. Press Home > Menu > Settings > Applications > Manage Applications
4. Scroll down to Contacts Storage application in "Manage applications"
5. Tap on Clear cache then Clear data (ATTENTION! ALL CONTACTS DATA ON PHONE WILL BE LOST!)
6. Turn on sync again.
When the screen opens up, you will come to the Application Information screen. You will find several selections on this screen but you are looking for clear cache. If the button is green, you should tap on the button. After the cache is cleared, you should tap on clear data and there should be a confirmation window afterwards. You tap on OK to confirm and this step should clear the data in the Contact Storage application only. After your screen comes back up, you need to soft reset your device.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Changing General Sync settings
1. Press HOME > MENU > tap Settings > Accounts & Sync.
2. Select or clear the following:
§ Background data -> If this is selected, applications can send and receive online account information even if you are not currently using them.
§ Auto-sync -> If this is selected, applications can use the sync schedule defined in the account settings. If this is cleared, you will need to sync accounts manually.
Synchronizing an account manually
1. Press HOME > MENU > tap Settings > Accounts & sync.
2. Tap the account that you want to sync.
3. Tap Sync now.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
GOOGLE APPLICATION ISSUES
If you are still experiencing issues with your Google Applications, I suggest you consider clearing the data in this application through the Manage Applications screen.
===================================================
1. Press Home > Menu > Settings > Applications > Manage Applications
2. Clear data from the Google Apps application in "Manage applications"
When your device screen comes back up, you should complete another soft reset. If there is still no resolution, you should attempt another factory reset but try the steps using the hardware keys instead.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
======================================================
1. Remove the battery, wait for a few seconds, then reinsert the battery.
2. Press and hold the VOLUME DOWN button, and then briefly press the POWER/LOCK button.
3. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
4. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER/LOCK button.
Basically, if you own an Inc2, and suddenly have issue with your Google account, and get errors related to either of these processes - process.android.acore or com.google.process.gapps (Google Services Framework) - you can try this and see if it helps. I haven't had the issue crop up again, and can't recreate it, so I can't test it, but it makes sense. Just make sure you backup your contacts if you try this.
I'm hoping this works, as the only solution offered so far that fixes the issue is a factory reset. In HTC's email back to me, they said if these don't work and it continues to happen, a replacement might be in order as it could be hardware related (I don't see how... but I'm sure they have to say that). Anyway, here's what they sent me, in an attached Word document (some of this is basic, but I wanted to post it all anyway):
ANDROID – DUAL PROCESS ERROR ISSUE AFTER SOFTWARE UPGRADE
The first process error involving the core programming, you might consider clearing your Contacts Storage on your device. If you do not have your Contacts list backed up anywhere, you should consider sending a copy to your memory card.
======================================================
Backing up your contacts to the storage card
1. From the Home screen, tap APPLICATION LAUNCHER BUTTON > People.
2. Press MENU > tap Import/Export > Export to SD card.
3. Select an account or type of contacts to export > tap OK.
When you get your Contacts list saved to your memory card, you can forward a copy using a .VCF or Vcard to your Gmail account. After you have your Contacts saved, you can proceed with the troubleshooting steps (PROCESS.COM.ANDROID.ACORE).
1. Turn off synchronization
2. Back up your Contacts to the memory card then to Gmail if you would like.
3. Press Home > Menu > Settings > Applications > Manage Applications
4. Scroll down to Contacts Storage application in "Manage applications"
5. Tap on Clear cache then Clear data (ATTENTION! ALL CONTACTS DATA ON PHONE WILL BE LOST!)
6. Turn on sync again.
When the screen opens up, you will come to the Application Information screen. You will find several selections on this screen but you are looking for clear cache. If the button is green, you should tap on the button. After the cache is cleared, you should tap on clear data and there should be a confirmation window afterwards. You tap on OK to confirm and this step should clear the data in the Contact Storage application only. After your screen comes back up, you need to soft reset your device.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Changing General Sync settings
1. Press HOME > MENU > tap Settings > Accounts & Sync.
2. Select or clear the following:
§ Background data -> If this is selected, applications can send and receive online account information even if you are not currently using them.
§ Auto-sync -> If this is selected, applications can use the sync schedule defined in the account settings. If this is cleared, you will need to sync accounts manually.
Synchronizing an account manually
1. Press HOME > MENU > tap Settings > Accounts & sync.
2. Tap the account that you want to sync.
3. Tap Sync now.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
GOOGLE APPLICATION ISSUES
If you are still experiencing issues with your Google Applications, I suggest you consider clearing the data in this application through the Manage Applications screen.
===================================================
1. Press Home > Menu > Settings > Applications > Manage Applications
2. Clear data from the Google Apps application in "Manage applications"
When your device screen comes back up, you should complete another soft reset. If there is still no resolution, you should attempt another factory reset but try the steps using the hardware keys instead.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
======================================================
1. Remove the battery, wait for a few seconds, then reinsert the battery.
2. Press and hold the VOLUME DOWN button, and then briefly press the POWER/LOCK button.
3. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
4. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER/LOCK button.
