External speaker issue

[bkesting]

I have a Maxx and have been experiencing the apparently common issue where the external speaker is not working at all. I used to be able to slightly rub along the back side of the case with my finger and the speaker would work again. Now the speaker will pretty much only work if I keep constant pressure on the back of the phone. I can't tell you how many calls I've missed because I can't hear them coming in.

I don't have any insurance on this phone and it doesn't appear that Verizon or Motorola will ever care to take care of this issue on their own. My question is, has anyone found any way to permanently fix this issue or am I going to have to get a new phone?

Other than this speaker, I love the phone, but not being able to hear it ring is pretty critical.

Thanks for any tips you guys can offer.

 

[bkesting]

Surely someone else has this same issue......

 

[NWRULES]

I've had issues with the speaker not working too but not sure if it is the same problem as you're having. What I did was, go into settings, then sounds, and just adjusted the sound bars on each of the choices. Moved volume control from left to right a few times. Ringer, messaging, and media. After that, the sound came back on. Not sure if this helps but maybe give it a try. Cheers

 

[mike5529]

I have a problem with mine at times and if i plug in to the headphone jack and then unplug it works fine.

 

[moset]

It's a known issue but most people (I think) can press firmly over the speaker and it works, usually for a good while then it craps out again. I read somewhere a way to fix it, but it involves removing the back cover. I haven't tried that yet. I'll see if I can find those instructions.

Sent from my DROID RAZR using Tapatalk 2

 

[moset]

There's an app called iFixit free in play store. Look under Razr Maxx then answers. It takes you step by step. Good luck. If mine gets worse I may try it or use insurance.

Sent from my DROID RAZR using Tapatalk 2

 

[moset]

It even links a repair shop. $25 to fix it for you.

Sent from my DROID RAZR using Tapatalk 2

 

[brucefulton]

You may be able to add insurance, but keep in mind there will be a deductible. I'm not suggesting fraud. I had a phone with a problem a while back and Assurian, through the Verizon rep, offered to cover the problem as long as the phone was capable of sending and receiving calls at the time the insurance was added. Then, they covered the issue after paying a month's worth of insurance and the deductible. I fully disclosed the issue, a problem with the keyboard on an LG, and the solution to add insurance was their idea. You might take the phone into Verizon and see if they and assurion would be willing to add insurance to cover the problem. Worth a try.

 

[JazzyDroid4]

Having the exact same issue. I'm leaning more towards getting a totally different phone as oppose trying to get that external speaker to work. I've had my MAXX for a year, the gadget freak in me wants something else. *grin*

Sent from my DROID RAZR MAXX using Forum Runner

 

[weatherlover1]

I had that happen with my first phone and the only real fix is a new phone. :-\

Sent from my DROID RAZR MAXX using Droid Forums

 

[moset]

I decided to see what VZW would do. I'm way past warranty but because I have insurance the warranty is extended as long as I keep the insurance. CLN is on the way.

Sent from my DROID RAZR using Tapatalk 2

 

[shad2100]

Check your headphone jack. If there is lint crammed in there it might fool your phone into thinking headphones are plugged in...

 

[moset]

Check your headphone jack. If there is lint crammed in there it might fool your phone into thinking headphones are plugged in...

No lint. It's the speaker. Gently pressing on the cover over it fixes it every time.
It's a known issue.

Sent from my DROID RAZR using Tapatalk 2

 

[Miklb58]

The external speaker rests on small copper contacts, which are probably in need of a slight bending. Getting the rear cover off is pretty simple, but in order to get the speaker out to get to the contacts, the "label" around the top rear (around the camera lens, led, and speaker) has to be removed which is easy, but also easy to damage.

 

[bkesting]

Thanks for all the tips and information guys. I appreciate it!

The external speaker rests on small copper contacts, which are probably in need of a slight bending. Getting the rear cover off is pretty simple, but in order to get the speaker out to get to the contacts, the "label" around the top rear (around the camera lens, led, and speaker) has to be removed which is easy, but also easy to damage.

I have no issue trying to disassemble the phone to get to the speaker. So do the metal contacts just need to be pryed up a little so they make better contact with the speaker? Also once that is done, how easy is it to reassemble the case back together and make sure everything sticks?

Thanks.