droid razrm froze on the red eye

icculus19

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i have a droid razrm . this moring, google chrome, google play, and android systems kept crashing. all other functions worked, ie email, dolphin browser, camera, etc. i powered off the phone, the phone will not power back on, it is stuck on the red eye. i have tried a force reset, holding the vol down and power - nothing red eye. i have tried a hard reset. this takes several tries because the phone keeps returning to the red eye. i have wiped all data and rebooted the system, however i keep getting the red eye.

thoughts.... HELP
 

Sajo

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When you say wiped all data, do you mean you did a Factory Data Reset from the Recovery Menu?

Is the phone stock software, or has it been modified?

Sent from my XT1585 using Tapatalk
 
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icculus19

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When you say wiped all data, do you mean you did a Factory Data Reset from the Recovery Menu?

Is the phone stock software, or has it been modified?

Sent from my XT1585 using Tapatalk
When you say wiped all data, do you mean you did a Factory Data Reset from the Recovery Menu?

Is the phone stock software, or has it been modified?

Sent from my XT1585 using Tapatalk
i did a hard reset. went to the recovery mode screen selected wipe all data.
it is stock software, no modifications
 

Sajo

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I'm not sure what else to offer. I'm not sure if the Verizon Software Repair Assistant tool will work on a RAZR M or not? I think the phone has to at least turn on to use that anyway?

Maybe someone else will have some ideas. If a FDR didn't solve it I'm not sure what else to do.

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icculus19

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thanks

i stopped by the verizon store and was told the device is offically dead
 

Sajo

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thanks

i stopped by the verizon store and was told the device is offically dead
Sorry to hear that. Hopefully you can find another one to get you running again. Good luck.

Sent from my XT1585 using Tapatalk
 
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