I have had to replace my droid twice now with assurion.
First time, cracked the screen, called them they sent me a new one, got it in and it was a refurb. no big deal it worked and looked great, shortly found out the head phone jack wasn't working correctly. called them and they sent another replacement. this time, they sent me a brand spanking new one in a sealed factory box. so now I have 2 16GB SD cards, three total batteries and three total chargers (when you send the phone back, you can not send batteries or accessories). How awesome is that?