Diplay is not turning off and automatically locking

[don_813]

My mom's galaxy s4 does not automatically turn off the display and lock itself after a couple minutes.

I have the screen timeout at 30 seconds but is there another setting that i need to change?

Is there a possible app that she installed that's not letting the screen turn itself off? I'm worried about the pixels burning out or battery comsumption, etc.

 

[leeshor]

There are several apps that would keep it awake but that doesn't really sound like the problem. Has she tried a power down and back up?

 

[Sydman]

To rule out an app that might be keeping the phone awake you can download "Wakelock Detector" from the Play Store

https://play.google.com/store/apps/...tector&feature=nav_result#?t=W251bGwsMSwyLDNd

Like leeshor said, make sure and try a shutdown and reboot. I would also be worried about burn in of the static images with this screen, definitely want to find out what is causing it.

 

[jntdroid]

Also make sure that setting under Smart Stay is disabled.

 

[don_813]

Update: so it only happens while its charging. When i compare my dad's and my s4 with her's, ours will automatically time out