I recently got VW to switch me out of a thunderbolt,but they wouldn't give me anything better than a Bionic,which actually had me crawling back to my thunderbolt. I ended up with a stratosphere, which was a decent phone but far slower than the Thunderbolt.
Finally I took my wife's thunderbolt and bought her an iPhone.
So after trying a Bionic and a stratosphere , I ended up back with my Thunderbolt. Now if VW was willing to give me a Rezound or Razor, things may have been different. At the time, both had just been released so they weren't just handing them out. That may be different now.
To get them to switch devices, I explained how I was a 20 year customer,with many lines and had never asked for anything in the past. The tech was really helpful, and I think he really went out of his way to get me the Bionic.
I think I was suffering from a case of "the grass is always greener". It isn't.
Sent from my Illudium PU - 36 Explosive Space Modulator.