Same thing happened to me. It must be the voicemail link that verizon put on the phone. I just deleted that link and made my own from my contact list. I had to open the voicemail contact, add a phone number, then tap and hold on it in your contacts, it will give the option to make a link on the home screen. I actually made my voicemail contact number my actual cell number, seems to work better when I was out of my home calling area than *86. Like if you have a number saved without an area code, and you're out of your area, it won't connect without that area code.