urgent plz grey box on bottom of my note 3 screen

Discussion in 'Samsung Galaxy Note 3' started by mariomaz_ahmed, Oct 19, 2015.

  1. mariomaz_ahmed

    mariomaz_ahmed New Member

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    My Samsung galaxy note 3 suddenly a grey box appeared in lower third of screen , it's a fade box I mean that the icons behind it can be seen but with a grey like slide on it and the touch in this area is working fine , also there is a neon green vertical line on the left margin of the whole screen and both the line and the box don't appear if I take screenshot
    Any help please urgent !!!
     
  2. cr6

    cr6 Super Moderator
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    Welcome to the forum!
    Have you recently changed anything in system settings, developer options?

    S5 tap'n
     
  3. mariomaz_ahmed

    mariomaz_ahmed New Member

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    No I didn't do any thing this happened suddenly with my note 3
    What can I do to solve this problem?
     
  4. cr6

    cr6 Super Moderator
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    Without a screen shot, it's hard to give you advice. Can you take a photo with another device? A reboot did nothing?

    S5 tap'n
     
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  5. mariomaz_ahmed

    mariomaz_ahmed New Member

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    i didn't try to reboot i just restarted it many times but nothing happens 20151019_132801.jpg
     
  6. cr6

    cr6 Super Moderator
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    First things first, plug the device in and charge it. Then, go into system settings, developer options, take a screenshot of the features you have checked off on that screen. You'll have to scroll down a couple times in order to screenshot everything. If you don't have a "developer options" within your system settings, then we'll have to go another route.
    Have you downloaded or updated any new apps lately?

    S5 tap'n
     
  7. mariomaz_ahmed

    mariomaz_ahmed New Member

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    Take the screen shots of settings and upload it her?
     
  8. cr6

    cr6 Super Moderator
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    Correct. Or simply list which features you have enabled within developer options, if that's easier.

    S5 tap'n
     
  9. mariomaz_ahmed

    mariomaz_ahmed New Member

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    Okai , I can't find the developer options what to do ?
     
  10. cr6

    cr6 Super Moderator
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    Ok, they means you haven't enabled it and we're looking in the wrong place. Have you dropped your device lately or downloaded any new apps?
    Try powering down your device ave remove the battery for a few minutes. Put it back in and power it up and let us know if its still there.

    S5 tap'n
     
  11. mariomaz_ahmed

    mariomaz_ahmed New Member

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    No i didn't drop it , what I remembered is easy touch app

    I tried that but nothing changed
     
  12. cr6

    cr6 Super Moderator
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    Sorry, I'm at a loss. Hang in there and hopefully someone else will have some ideas.

    S5 tap'n
     
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