update failing to install causing phone to constantly reboot

Discussion in 'Thunderbolt Tech Support' started by drice72, May 20, 2012.

  1. drice72
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    drice72 Member

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    Gf's T-bolt has a maintenance update. The update download but fails on the installation. When it reboots I get the screen with the blue droid and a triangle with an exclamation point. I can pull the battery and the phone will boot like it is supposed to, but in just a few seconds the phone powers down and tries to install the update and goes back to the blue droid screen I mentioned above.

    Has anyone else had this problem?

    I am wondering if a factory reset will help. Her phone is rooted. If I reset from clockwork recovery. I can keep root but how do I stop the update from trying to install?
     
  2. drice72
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    drice72 Member

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    I tried wiping cache from recovery. So far this is working.
     
  3. eddiekeyton
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    eddiekeyton Member

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    Try unrooting your phone hen installing the ota update. Should work then.
     
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