trouble dialing.

Discussion in 'Thunderbolt Tech Support' started by dhaymond, Mar 18, 2011.

  1. dhaymond

    dhaymond Member

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    Have a problem dialing. I mean I can make calls to some cell numbers but when I dial *228 to re program phone and see if that's why. It just says failed. Any suggests or just take it in?

    sent from my 4G LTE
     
  2. KXMc

    KXMc New Member

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    I don't think you can use *228 with the 4g sim card. Pretty sure thats what my VZW guys said yesterday. Anyone know if there is a different way to reprogram your phone to improve reception?
     
  3. ionide

    ionide Member

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    Don't dial *228.

    Apparently it can retire the sim card, requiring you to get a new one.

    Not sure if it really will, as I talked to an indirect store rep who dialed *228 and the phone worked fine afterward, but as there is a warning against it, I wouldn't try it.

    I'm not positive how often the SIM will update the PRL, but it should do it automatically so you don't need to worry about it.

    You *just* got the phone, your PRL is up to date.

    If you're having problems calling certain numbers, call customer service and troubleshoot it.
     
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