1. You want that $100.00 in your pocket or an Amazon Fire TV don't you? Well here's the deal. With our new updated look we are in desperate need of an updated logo. The 'old' one has certainly served us well, but it's time. Find all the details here: bit.ly/1q0k6Wa
  2. DroidForums.net is currently undergoing a major software upgrade. If you are experiencing any problems logging in please: Contact Us

Rebooting and screen staying off due to otterbox?

Discussion in 'Droid Incredible Tech Support' started by jasot217, May 3, 2011.

  1. jasot217
    Offline

    jasot217 New Member

    Joined:
    May 1, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    0
    Two things. My phone will randomly reboot when navigating and streaming, or downloading and playing podcast. Turns off then reboots. Updated per Verizon last week, still happening.
    Next, I have my incredible is in a otterbox defender. In the last six weeks after I am done with a call and remove it from my ear, the screen dosent come back on, can't hang up. As soon as I take the front of the otterbox off, screen comes back on.

    Any ideas?

    Sent from my ADR6300 using DroidForums
  2. ak585479
    Offline

    ak585479 New Member

    Joined:
    May 28, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    0
    Not sure but as far as the Otterbox Defender I'm having the same issue where the screen wont come back on. I don't even use the case anymore because of it which sucks.
  3. jasot217
    Offline

    jasot217 New Member

    Joined:
    May 1, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    0
    Two things I have learned since I posted. 1. The rebooting issue was called "scrolling" (per the tech person at verizon). They have replaced my incredible. New phone has no issues.
    2. GET RID OF THE OTTERBOX! The otterbox defender ruins the proximity sensor in the incredible. I was fortunate enough to be in the verizon store, and they were clearencing out a increidble holster and winshield mount for $10. I have been using this and have had zero issues with the screen being blank when I take the phone away from my ear. the manager at verizon said otterbox does the same thing to the Iphone white (whatever that is). Hope this helps.
  4. ak585479
    Offline

    ak585479 New Member

    Joined:
    May 28, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    0
    Glad to hear it. I'm kinda upset I spent $25 on the Otter box but I'd rather have my phone work.
    Thanks
  5. mtjtc4
    Offline

    mtjtc4 New Member

    Joined:
    Jun 1, 2011
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    I was having the same problem. At first I thought it was the phone until I took the otterbox off. I inspected the otterbox and found that where the hole is for the sensor was filled with dust tricking the phone into thinking that it was still up against my ear. after using a dry q-tip, i gently wiped it clean. I put it back together and havn't had a problem since.
  6. WookieFan
    Offline

    WookieFan New Member

    Joined:
    Oct 20, 2010
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    NYC area
    I would agree with this. I swear by my Otterbox Defender. But lint and dust do clog the sensor areas. If you clean the case periodically, you should have no trouble.

    An additional note: the screen protector (the most important part, to me) is not adhesive, whichis wacky to me - definitely causes more missed input. Additionally, the case makes it nearly impossible to enter text in portrait mode. Still, it is a super-solid case and I am glad I have it.

    Sent from my Dell Streak 7 using Tapatalk
Search tags for this page
can't hang up phone with otter box?
,

galaxy s4 cannot hang up otterbox

,
galaxy s4 cant hang up
,
galaxy s4 random restart otterbox
,
note 2 otterbox proximity sensor issue
,
note 2 otterbox shuts off display
,

note 2 otterbox shutting down

,

otter box csusing phone to turn off

,
otterbox case makes phone restart
,
otterbox causing problems with htc dna
,

otterbox causing problems with s4

,
otterbox defender case causing galaxy s3 to turn off
,
otterbox screen turns off
,
outta boxes for droid incredible
,
problems textng with otter case on s 3 phone