Rebooting After Updated Software

Discussion in 'Droid Incredible Tech Support' started by tndinnc, Jul 2, 2012.

  1. knottphreak

    knottphreak New Member

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    problem solved (?)

    My phone also was rebooting when I wanted to use apps that required the backup assistant, like whenever I tried to start up my vznavigator. I didn't go through the trouble of rooting my phone or anything fancy - so far, all I've done is go to Settings-> Applications-> Manage -> Running -> select the Sync Service and Force Stop it. I also went into my Settings-> Accounts & Sync-> and turned off syncingBackground Data which prevents apps like the backup assistant from automatically turning on my 3G and syncing data. I haven't had any late night DROOOIDING or any rebooting to speak of for 2 night (& 3 days). Hopefully this helps other people experiencing this 2 am rebooting issue.
    I have the same exact problem everyone else here has been having - new software update and BAM! Constant 2 am til 5am rebooting and while using certain apps. I've tried the whole "try to get your phone to complete he update by hanging he time to force the rest of he update" only to find that that was not the case since my phone was already updated completely. This seems to be a backup assistant related issue.
     
  2. Xfactorx316

    Xfactorx316 Active Member

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    I have definitely tried to let it run the course. We leave the phone on silent every night now hoping something will work. I think it is time for my wife to start looking for a new phone.
     
  3. ktmoutlaw

    ktmoutlaw Member

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    I still have the problem and more recently it killed my alarm to get up. Not only that but I had it set to vibrate not silent and the dang screen light was bright as heck!

    Has anyone been able to get it to stop by turning off the back up assistant?

    Update for me shutting off auto sync and stopping background data DID NOT STOP THE REBOOT
     
    #39 ktmoutlaw, Jul 17, 2012
    Last edited: Jul 18, 2012
  4. Xfactorx316

    Xfactorx316 Active Member

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    I think HTC should give us new Incredible 4G's for our troubles!
     
  5. ktmoutlaw

    ktmoutlaw Member

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    I would settle for keeping my unlimited data plan
     
  6. ChevroletR

    ChevroletR New Member

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    Wow I'm so glad it's not just me. I just got this replacement HTCinc from eBay since my old one died for good (toilet bowl dive) and everything went well (being a used phone) except the last couple nights at 2AM...what a pain in the you know what.

    I see people's 'solutions' are all over the place so I don't want to get too involved with a hard reset, etc and I don't need it for an alarm clock daily. A lot of folks here think there is some correlation with backup assistant so that might be my next step.

    I think I'm going to see if it does it a third night in a row to verify that the problem is definitely there. If so, I'm going to silence it and let it run its course, but I can imagine it would drain some battery. We'll see how it goes...
     
  7. Stratoman

    Stratoman New Member

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    Stratoman

    My HTC Droid Incredible is almost 2 years old. Replaced after 6 months due to inability to answer phone. After latest software update it rebooted so many times that the battery ran down. I turn phone off at night and charge. Rebooting takes place about 5 minutes after starting in the morning. Verizon did a total reboot and that lasted about 3 days. I did a reboot and that lasted 5 days. Went back to VZ and they sent me a new one last Tuesday. Restored my data and this morning it rebooted again after turn on. No one seems to have a clue on what's happening but I'm thoroughly convinced it's the new software. Going back to store this AM and see what they will do.
     
  8. Stratoman

    Stratoman New Member

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    Hey everyone, got a response from VZ. I reported the problem to tech support but told them I needed a reliable phone but didn't think it was fair to change my data plan. I was transferred to another rep and she said they would replace my Incredible with a Droid 2 and not screw up my "new every two" or data plan. I think the only way VZ will wake up is if everyone called VZ and complained. You can reach them at 1-800-922-0204.
     
  9. bayareadave

    bayareadave New Member

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    After 3 weeks of the 2am reboots and having tried every possible suggestion on this forum and others, I decided to call Verizon. I spent almost an hour on the phone with them, trying to get some resolution, but no luck. Spent most of the time with the tier 2 support guy who then transferred me to his supervisor, who then transferred me to HTC.

    First, it really annoyed me that all the VZ people I talked to acted like they have not heard of this issue, even though it’s well documented on this and other forums. At least the HTC guy admitted that this was a “widespread” problem.

    VZ’s claim is that my phone is out of warranty so there’s nothing they can do about it. I argued that warranty has nothing to do with it since this problem is a direct result of the software update and if they caused (or was partly responsible for) my phone to malfunction, they should be liable. They said they don’t have anything to do with the software update other than approving the release. In fact the tier 2 guy kept saying, “we don’t even like the software.” LOL.

    HTC basically admitted that these reboots are happening as a result of the update and they don’t currently have a solution. He only suggested leaving the wifi on tonight so that the update could completely successfully, but even doubted himself whether that would work. Told me to call back if it happens again so they can troubleshoot more.

    I think my best resolution at this point is through small claims court since I don’t want to pay of an upgrade. I’ve gotten HTC to acknowledge that the update causes the problem and that it is widespread and I’ve gotten VZ to say they approve any software updates, so I figure I can show liability on both parties.

    I encourage everyone to call VZ and keep them on the phone for as long as you can. Management looks closely at support call metrics like time on the phone so maybe if enough people call we can get management’s attention.
     
  10. corymk

    corymk New Member

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    I have fixed one of the DInc phones by changing it over to Cyanogenmod 7.1.0. The other one has not been updated to the latest OTA that was causing all of these problems. Rooting and changing the ROM on this phone was not a very easy task but it was something that I was not about to quit on. It took some time but it is entirely possible to change to a more reliable ROM like Cyanogenmod to be able to keep using your Droid Incredible as I have found out myself.
     
  11. The_Pericles

    The_Pericles New Member

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    Hey there everybody, I just registered. I first starting getting nagged about this update at the same time my area was hit by a Dorecho. I knew a storm was coming and avoided the update, we got hit hard and lost power for seven days in 100+ degree heat. The only connection to the ouside while we were home was our Droids. I just kept stalling and for a while it kind of went away and stopped nagging me. Then last night, it came back and I hit update.

    So, now I am in same boat with all of you. So let me spitball an idea in at ya...

    After reading this great thread with all of you fine people, I went through my phone settings and noticed that when I went into settings -- accounts and sync. I checked into my Back-Up Assistant and it is BRAND NEW. It is asking me to OK a software agreement to activate it. When I try to do that, it asks me for my SECRET PIN # which I forgot, but I have at home I hope.

    So, maybe at 2AM the back-up assistant, which is still somewhat alive (I imagine through my Gmail accounts) attempts to kick in, but then runs into the "non-activated" NEW Back-up assistant and crashes the phone which then attempts to reboot.

    This NEW back-up assistant definitely came with the last update and I am always on Wi-Fi when I get home, so do any of you think this could be the issue? Have you actually checked out your BA's since the update.

    Now there are two issues, first, I have to find my pin, second, is it true that BA shuts down your WiFi to put you on 3G to force data usage on you? If that second issue is true, then that just burns me up.

    At any rate, if some of you can check your phones to see if you have NEW BA software, it might be a method to try. I am going to try and find my pin number now...

    (I can't imagine what I would have done if I updated before we got hit by that crazy storm.)

    Cheers,
    P

    RESULT: I am sad to report that activating the NEW BA did nothing. I did sleep though the "Droids" all night and I at first thought it worked. But then about 40 seconds after I stopped my alarm, it rebooted once again. I then turned down the ringer until 6am, which is when I think it stops rebooting.

    What I don't understand is, if Verizon/HTC knew that this update was hosing their phones, why didn't they recall the update? I think I started getting mine in late May and it appears that this issue was around then.

    Did we really need this update?
     
    #47 The_Pericles, Jul 31, 2012
    Last edited: Aug 1, 2012
  12. droidusertoo

    droidusertoo New Member

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    UPDATE: IT'S BAAAAAAAACK! Two days ago, my phone started rebooting again around 2am. Interesting and quite odd. I have not called Verizon to speak with anyone about the issue yet. I also have not made any changes to my phone since the last update. *sigh* I have noticed that my phone locks up quite a bit now, I end up forcing apps to close. I still hold firm against a factory reset. I also have hope that Verizon will send those of us (even if we are a handful) an update to the software update that started this horrid reboot mess for all of us. I really like my Droid and have not had issues with Verizon service. Just wish they'd fix this reboot problem.....soon!
     
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