Phone keeps shutting off

Discussion in 'HTC Droid Eris' started by wyzzerdd, Mar 20, 2010.

  1. wyzzerdd
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    wyzzerdd New Member

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    If I bump my phone or for example let it drop 1 inch and land on a desk it shuts off. Sometimes it I toss it onto my bed it will shut off instantly as well. I'm thinking the battery isn't secure or something because if I take the battery cover off and push down on the battery then bump it against my hand it doesn't shut off. Does anyone else have this problem? What should I do?
  2. Grabraham
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    Grabraham New Member

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    I have ot had this issue. Does your battery cover have a ~ 1" x 3/4" black piece of foam on the back (against battery when on the phone)
  3. wyzzerdd
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    wyzzerdd New Member

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    Nope I don't see anything.
  4. Grabraham
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    Grabraham New Member

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    this is what it should look like ( at least on mine)

    Attached Files:

  5. wyzzerdd
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    wyzzerdd New Member

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    wow that looks nothing like mine lol is yours an Eris?
    Heres mine:
    [​IMG]
  6. Grabraham
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    Grabraham New Member

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    sorry... i dint notice this was an eris question :) I thought we were talkin droid.. ignore me ;) looks like drunken helping is worse than drunkin rooting :(
  7. wyzzerdd
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    wyzzerdd New Member

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    lol I figured as much you got one weird lookin Eris :p
  8. Grabraham
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    Grabraham New Member

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    good luck... sorry again
  9. wyzzerdd
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    wyzzerdd New Member

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    Well I just called HTC and he wasn't much help. After I suggested it was the battery he was like "oh yeah that must be it!" sigh. I guess I'll go down to Verizon and ask them what to do.
  10. wyzzerdd
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    wyzzerdd New Member

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    I went to Verizon today and they put a new battery and battery cover on my phone free of charge and it fixed the problem :icon_ banana:
  11. Grabraham
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    Grabraham New Member

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    See told ya :lol:
  12. wyzzerdd
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    wyzzerdd New Member

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    lol I'm glad they didn't charge me for a new battery or give me a new phone, it took me forever to get my precious Eris just the way I like it lol
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