Netflix not working

Discussion in 'Droid RAZR Support' started by Dan_08, Dec 17, 2011.

  1. Dan_08
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    Dan_08 New Member

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    I keep getting "Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website (1009)."

    I've tried uninstalling but can't. Cleared Cache, uninstalled updates, still nothing. It's not in the media area and I can't move it there.

    Any thoughts?

    Thanks!
  2. Tom123
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    Tom123 New Member

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    I think it is the Netflix server during prime time. Same thing happens with my PC. Try your razr during the morning and it works fine.

    Sent from my DROID RAZR using DroidForums
  3. Dan_08
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    Dan_08 New Member

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    Nope that's not it, I have been trying it at various times for a couple of days now.
  4. Bertovo5714
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    Bertovo5714 New Member

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    Have same problem.

    Sent from my DROID RAZR using DroidForums
  5. jtpowell
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    jtpowell Member

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    I had the problem from my sister's house today but when I got home on my network it worked fine. I'd contact NetFlix.
  6. Dan_08
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    Dan_08 New Member

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    Well I called Netflix, they recommended deactivating devices, then reactivate. Well that didn't work....He said they would research it and see if they get similar calls. So if it's happening to you call'em!
    1-866-501-1604

  7. Sydman
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    Sydman Premium Member Premium Member

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    Works fine for me from my home WIFI, can try out in the real world if I go somewhere tonight.
  8. Dan_08
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    Dan_08 New Member

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    I don't think its a network issue that I'm having. Anyone know a way to delete the app?

    Sent from my DROID RAZR using DroidForums
  9. zoo16
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    zoo16 New Member

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    Bumping this thread because I am having the same problem with my Razr. Cleared cache, no change. Uninstalled updates and then updated, no change. Called Netflix and they are saying the next step is to remove the app and then reinstall it. Since it is perma-loaded on the phone, that means calling Motorola to check on this option. I'm going to do that and then report back here with results.
  10. Droid4G
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    Droid4G New Member

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    I just inherited this issue within the past week. Tried just about everything but no avail. Haven't heard from Netflix support but from what I am reading they do not have a solution. Works fine on my Galaxy Tab.

    Sent from my DROID RAZR using DroidForums
  11. Dan_08
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    Dan_08 New Member

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    I had to factory reset mine to work properly.

    Sent from my DROID RAZR using DroidForums
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