Mini reboots keep happening

Discussion in 'Samsung Galaxy S4' started by wardo, Nov 4, 2013.

  1. wardo

    wardo Active Member

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    Since 4.3 was updated the other week, my wife's phone has had these random mini reboots 4 times.

    Very weird, the phone first becomes unresponsive then blacks out. Samsung logo pop's up for a second, phone is back up and running within 30-45 seconds.
     
  2. bbtkd

    bbtkd Active Member

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    Try a battery pull - leave it out for at least a minute.
     
  3. dezymond

    dezymond Tech Support Mod
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    Yup do what bbtkd said. And just for good measure, I'd take out the SIM card as well. Hopefully that remedies the problem.
     
  4. wardo

    wardo Active Member

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    Done two 10 minute battery pulls. Will try the sim as I haven't tried that. Hopefully I don't need to hear her complaining of it again.
     
  5. bbtkd

    bbtkd Active Member

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    If she's noticed four reboots, wonder how many it's done when she's not looking? I seem to recall seeing at least one other person posting about this problem following the update, may want to seek out that thread.
     
  6. dezymond

    dezymond Tech Support Mod
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    If the latest update has been installed, you may want to try a factory reset. Yeah it's not the answer you probably want to hear, but that'll help ensure that it's not a hardware issue either. I can also pretty much tell you that Verizon will do a factor reset for you before handing over a CLNR. Sometimes OTAs don't install smoothly and usually an FDR will help, however, definitely look for other remedies before proceeding with that step as it may not be necessary.
     
  7. Natey2

    Natey2 Active Member

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    Aargghh! The dreaded Android secret reboots. The 2013 Nexus 7 was (is? ) a victim too.
    Install http://play.google.com/store/apps/details?id=be.watana.rebootlogger

    It logs all reboots to a text file. This app keeps Android honest.

    Sent from my SGH-M919 using Tapatalk 2
     
  8. wardo

    wardo Active Member

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    I am going to let her play it out this week. Hopefully it goes away or it's time to wipe it.
     
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