Media drive?

Discussion in 'Samsung Galaxy S4' started by jackiescivic, Mar 17, 2014.

  1. jackiescivic

    jackiescivic Diamond Member

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    How can you transfer files from the S4 to a computer when plugged into a computer? I have a customer that tried it multiple times with no luck. He does have an SD card, but would rather not take it out every time.
    I know with my Motorola, when I plug it in it automatically is a USB drive. Does Samsung require a program being installed?

    Sent from my Droid Maxx
     
  2. dezymond

    dezymond Tech Support Mod
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    Make sure his drivers are up to date. Once the s4 is plugged in it should be read as a media device and should be able to drag and drop pretty much like a standard flash drive.
     
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  3. Bluesman2008

    Bluesman2008 Active Member

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    When you plug the GS4 into the PC, on the S4 dropdown menu, you'll see an option to connect as a hard drive or just for charging. Make sure the former is checked. It should work just like any external USB drive.
     
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  4. jackiescivic

    jackiescivic Diamond Member

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    There was no drop down option on the phone. He has tried it on Windows XP, 7, and 8

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  5. jackiescivic

    jackiescivic Diamond Member

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    I tried an S3 and the same thing happened

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  6. Bluesman2008

    Bluesman2008 Active Member

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    There's no drop down menu with all the notifications when you swipe down from the top?
     
  7. jackiescivic

    jackiescivic Diamond Member

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    Nope, nothing. Just tried it again and all it did was charge both the s4 and s3

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  8. Bluesman2008

    Bluesman2008 Active Member

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    At the top of every screen, do you see the time, the # of connection bars and where it says 3g or 4g? Do you see that at the top? You should be able to drag that down. Are you saying you can't? Or it isn't there?
     
  9. tommyg562000

    tommyg562000 Active Member

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    My note 2 does the same thing as Jackie is describing. Nothing in the notification tray when plugged into any PC. But it charges just fine. I read somewhere that it could be a bad USB board on the phone, but I don't know for sure. I purchased a new USB board from eBay and I still have the same issue.

    Sent from my SCH-I605 using Tapatalk
     
  10. Bluesman2008

    Bluesman2008 Active Member

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    But the status bar won't drag down? That's very strange.
     
  11. tommyg562000

    tommyg562000 Active Member

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    At least on mine it does pull down, just don't get the media options. When I first got the phone it did work as you describe bluesman.

    Sent from my SCH-I605 using Tapatalk
     
  12. dezymond

    dezymond Tech Support Mod
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    I would uninstall the drivers on the PC, restart, and then try plugging the phone in again. Hopefully the drivers reinstall automatically and you'll be good to go.

    While you're restarting the computer, you might as well do a battery pull for a good minute on the phone.
     
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