I didn't believe it until I experienced it myself.

Discussion in 'Motorola Droid Bionic' started by chef, Aug 1, 2011.

Thread Status:
Not open for further replies.
  1. chef
    Offline

    chef New Member

    Joined:
    Dec 20, 2010
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    I was at the mall yesterday and saw a Verizon store. I thought I'd go ask about the Bionic since Moto announced its release and Verizon's website put up a promo page.

    I was a little hesitant from all the stories I've read about their reps blatantly lying or misleading people. Seemingly just to get a sale or just because they didn't know better. It's not so much I didn't believe the stories more so I just thought I would probably never experience it. I can now say first hand wow... just wow...

    Verizon Employee: Hi how can I help you today?

    Me: Hi I'm interested in the Bionic. Is there a release date yet?

    VE: No the whole projects been scrapped. I'm sorry they canceled that a long time ago.

    Me: But on Verizon's webpage there's a link you can view about it and sign up for updates...

    VE: No I'm sorry that page is outdated. I'm sorry you were mislead by an outdated webpage.

    Me: *trying to be polite and keep tact* But it says this summer is the release date... Moto even had a press release about it... I'm hoping maybe it comes out next month. Could we try looking it up in the system?

    VE: It won't be there the phone has been scrapped I'm really sorry but you've been mislead. Are you interested in any of the other phones? When can you get a new phone?

    Me: *getting a little irritated but she's being somewhat polite so I continue* I can get a phone in a week. I was wondering about the Samsung Galaxy S2. Is it coming to Verizon?

    VE: There's really no way to know that's something that may or may not happen. Tell you what, how about we set you up with a new phone today, a week early, and you can enjoy a new phone.

    Me: *at this point I don't really want to keep wasting my time* Thanks for the offer but I don't have the money set aside to buy today. Thanks though.

    We exchange goodbuys and she gives me a card with her name telling me to come back to her when I have the money. While she was polite there was still this feeling of she didn't give a crap about what I said or wanted. Even when I nicely called her out on the Bionic she just kept pushing her **** pretty much ending the conversation.

    Here's my thing. If you work for a company you should know a little about what's going on or at the very least know what you're talking about when you talk. To sit there and just push blatant bull**** like that is unprofessional and it makes you look like you don't know what you're talking about. Do you really think I'm going to buy a phone from you?

    Ok getting a little long /end rant
  2. nerdslogic
    Offline

    nerdslogic New Member

    Joined:
    Nov 20, 2010
    Messages:
    2,540
    Likes Received:
    1
    Trophy Points:
    0
    Location:
    Cybertron
    Reps are incompetent.....no secret.
  3. bbrain
    Offline

    bbrain New Member

    Joined:
    Aug 1, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    0
    All phone companies suck. It's just trying to find the one that sucks the least.
  4. DoctorV
    Offline

    DoctorV Member

    Joined:
    Jul 2, 2011
    Messages:
    284
    Likes Received:
    8
    Trophy Points:
    18
    You probably don't want to buy a car from a dealership or go to any store with employees that work off commission. You'll be shocked and disappointed as well.
  5. Martin030908
    Offline

    Martin030908 DF Super Moderator

    Joined:
    Nov 1, 2009
    Messages:
    8,805
    Likes Received:
    0
    Trophy Points:
    0
    ... I'd take the business card she gave you and call/e-mail her with a link to Moto's announcement for a September release for the Bionic... and then politely tell her she might want to take a re-training course :)
  6. jntdroid
    Offline

    jntdroid DF Super Moderator Premium Member

    Joined:
    Nov 18, 2009
    Messages:
    6,437
    Likes Received:
    292
    Trophy Points:
    83
    Location:
    TX
    There is a grain of truth to what she said if you believe this post... a small grain mind you, and an extremely outdated grain at that, but still a grain... ;)
  7. sweeeeet
    Offline

    sweeeeet Well-Known Member

    Joined:
    Apr 14, 2010
    Messages:
    8,351
    Likes Received:
    59
    Trophy Points:
    48
    by the sounds of it... she took u for a fool.... moto isn't gonna develop for a year to scrap.... its just taking way longer then expected... why didn't they just say "were gonna release when the iphone does"

    Sent from my Droid using Tapatalk
  8. Underscore_Hero
    Offline

    Underscore_Hero New Member

    Joined:
    Apr 15, 2011
    Messages:
    93
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Hawaii
    There are many reps who don't know anything, which is why you "shop" for the right rep. It's pretty easy really, you have to ask the right questions, and look for the dude who probably hacks his own phones (or has knowledge of it). Alot of Droid enthusiasts get jobs at wireless companies, it's normal. But the companies also hire douchebags who just want to sell and go home with a check.

    I found the right guy (usually a dude, girls don't know much, no offense) to help me when the time is right to upgrade. I asked him about "rootability" of the Thunderbolt/Charge, which one was better, you need to ask the deeper tech questions, otherwise you're gonna feel like a computer shopper at Best Buy, the rep ain't gonna know the difference between products.

    He also gave me his card, so that gives me inside contact, and then I can make appointments, ask questions, etc.

    If all this seems too much, just follow the tech blogs, they're more reliable anyways, if you call/email VZW directly (main office), those guys are a bit smarter, and they aren't salesmen.

    Good Luck, I'm a Bionic Believer as well! I just hope it ain't as anti-climactic as the Rapture....
  9. derek33
    Offline

    derek33 New Member

    Joined:
    Apr 16, 2011
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    0
    I used to be a rep at Verizon an no offense to store workers but most of them don't know a lot. Especially ones at indirect stores an yea asking the tech questions is one great way to find those reps. But most of the time I call in due to they have it infront of them an in data tech you can get the straight story from them. I was a customer service rep data an voice tech an supervisor an honestly best way to find out is creditable forums or data tech or disconnect. The reason with disconnect is they will do whatever they can to keep you if you have been there longer than a month.

    Sent from my ADR6400L using DroidForums
  10. mjones73
    Offline

    mjones73 New Member

    Joined:
    Jul 10, 2010
    Messages:
    450
    Likes Received:
    0
    Trophy Points:
    0
    You should have asked her why the CEO just stated a week ago it will be out in Sept... :)
  11. elvis_marmaduke
    Offline

    elvis_marmaduke New Member

    Joined:
    May 17, 2010
    Messages:
    401
    Likes Received:
    0
    Trophy Points:
    0
    Sounds like she just wanted you to buy something now rather than waiting

    You have just been post pwned
  12. nerdslogic
    Offline

    nerdslogic New Member

    Joined:
    Nov 20, 2010
    Messages:
    2,540
    Likes Received:
    1
    Trophy Points:
    0
    Location:
    Cybertron
    She was just trying to impress you....that's all.....impress you with her incompetence ;)
  13. FunN4Lo
    Offline

    FunN4Lo Member

    Joined:
    Feb 2, 2010
    Messages:
    943
    Likes Received:
    18
    Trophy Points:
    18
    It's no more complicated than you are in the store TODAY, and my boss and my paycheck would like me to sell you something TODAY. Don't ask me about tomorrow, much less a month from now. I won't be here if I don't sell you something TODAY
  14. dlo-htown
    Offline

    dlo-htown New Member

    Joined:
    Nov 16, 2009
    Messages:
    205
    Likes Received:
    4
    Trophy Points:
    0
    Ha! She was employing one of the oldest sales tricks in the book.

    When you told her what phone you wanted, she knew she wasn't going to make a sale on that one because it's not even out yet.

    So she had nothing to lose in trying to get you to buy something else. If you did, great, she came out ahead! If you didn't buy it, well, what did she lose? You weren't going to buy anything anyways.

    Hehe! The irony is, she was probably hoping too that you'd either hurry up and crap (buy something) or get off the pot (GTFO of her store already).

    :)
  15. Engineer_900
    Offline

    Engineer_900 New Member

    Joined:
    Jul 26, 2011
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    4G Market!
    Probably the reason why VZW does not release any information to the sales team and probably the reason why alot of the rumors about these phones get started.
  16. tonym302
    Offline

    tonym302 New Member

    Joined:
    Nov 19, 2010
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    0
    agree with Engineer. Corporate wants them to sell whats there. Not what is going to be there. could you imagine if they told customers to wait for something better to come out?
  17. mike02vr6
    Offline

    mike02vr6 New Member

    Joined:
    Nov 25, 2010
    Messages:
    220
    Likes Received:
    0
    Trophy Points:
    0
    ^+1!!! classic
  18. Crazed_Z06
    Offline

    Crazed_Z06 New Member

    Joined:
    Sep 5, 2010
    Messages:
    270
    Likes Received:
    4
    Trophy Points:
    0
    Location:
    San Diego
    I think people here expect WAAAAY too much from Verizon reps. They just work there. Their job is to sell phones. You cant expect an employee at a random cell phone store to know anymore than you know from surfing the internet. The phone will be released when it's released. Badgering some girl at the Verizon store isnt going to get you any extra info or get the phone released any quicker.
  19. Tegamal
    Offline

    Tegamal New Member

    Joined:
    Dec 19, 2009
    Messages:
    380
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Indiana, PA
    I had to deal with a store rep today because my wife's Continuum keeps freezing when you use the camera. All the lady could suggest was a factory reset.

    First thing she did was take my wife's phone & look through the apps (I know she was just looking for SuperUser), then she asked to see my phone (because I know she noticed I was still sporting a D1). She said "Wow, your phone could definitely benefit from a factory reset". This must be her answer for everything, because my phone has no issues, but she was trying to convince me otherwise. I told her flat out that if I did a factory reset, I would lose root access dancedroid The look on her face was priceless!

    She kept trying to convince my wife that I needed to upgrade to the D3, so much so that my wife almost told her to do it without my consent!!! We left shortly after that. At first I was humored by her attempt at being ignorant, but then offended by how forceful she was being to make a sale.
  20. lemodular
    Offline

    lemodular New Member

    Joined:
    Nov 21, 2009
    Messages:
    289
    Likes Received:
    0
    Trophy Points:
    0
    I have tons of stories, but once I was told to look on VZW website when I inquired about a phone's specs. They should at least know what they are selling right?
Thread Status:
Not open for further replies.