I am so glad sites like these exist... need some help with install problem

Discussion in 'New Member Introductions & Site Assistance' started by dukester544600, Mar 30, 2016.

  1. dukester544600

    dukester544600 New Member

    Joined:
    Mar 30, 2016
    Messages:
    6
    Likes Received:
    5
    Trophy Points:
    3
    Ratings:
    +5
    Current Phone Model:
    Galaxy S3
    Good afternoon, my name is Michael and this is my first post regarding my galaxy s3. I have used forums for problems in the past for other things so I'm hoping I can have some luck with this one. Currently I am having an issue with reinstalling facebook messenger. I used to have Facebook messenger on my galaxy s3. One day it wouldn't work so I uninstalled in and attempted to to reinstall the app through the app store. Every time I try and install it I get the error message I wrote below. Can anyone provide me some insight as to how to fix this. When the error appears It give you six options when you click on "get help troubleshooting". None of the option fixed the issue.

    The error is worded in the following way:

    Can't install app

    "messenger" can't be installed. Try again, and if the problem continues, get help troubleshooting. (error code -24).

    Thank you, for any insight you can offer.
     
    • Like Like x 1
  2. CJM

    CJM Super Moderator
    Staff Member Rescue Squad Premium Member

    Joined:
    Sep 12, 2010
    Messages:
    10,593
    Likes Received:
    1,668
    Trophy Points:
    558
    Location:
    Mississippi Gulf Coast
    Ratings:
    +1,810
    Current Phone Model:
    Nexus 6
    Twitter:
    https://twitter.com/Corey
    • Like Like x 1
  3. dukester544600

    dukester544600 New Member

    Joined:
    Mar 30, 2016
    Messages:
    6
    Likes Received:
    5
    Trophy Points:
    3
    Ratings:
    +5
    Current Phone Model:
    Galaxy S3
    Ok thank you for the link. My phone is not rooted that I know of, nor do I really even know what that is. I clicked the part of the link where is said click here if its not rooted and that might as well be Latin to me lol. Can anyone tell me what I am supposed to do with that info in a dumbed down version.
     
    • Like Like x 2
  4. CJM

    CJM Super Moderator
    Staff Member Rescue Squad Premium Member

    Joined:
    Sep 12, 2010
    Messages:
    10,593
    Likes Received:
    1,668
    Trophy Points:
    558
    Location:
    Mississippi Gulf Coast
    Ratings:
    +1,810
    Current Phone Model:
    Nexus 6
    Twitter:
    https://twitter.com/Corey
    What version of Android do you have? You can find that in settings/About phone, it'll be under Android version.

    Either way, you might be able to go to Settings/apps, select the messenger app & clear data, clear cache. If those options are not visible, then select Storage & the options should be there. Once cleared, I would delete/uninstall the app & try to re-download it. Either from the Play Store or from that link.

    Tapped from a Nexus 6
     
    • Like Like x 1
  5. mountainbikermark

    mountainbikermark Super Moderator
    Staff Member Premium Member

    Joined:
    Sep 5, 2010
    Messages:
    7,455
    Likes Received:
    3,886
    Trophy Points:
    1,563
    Ratings:
    +4,348
    Welcome to the forum.
    Try going to phone settings, Applications, scroll over to All, scroll down to Google Play Store, tap it, tap clear data. At first it might be grayed out when you get to it but it that's just you're phone calculating the data being used and will turn to normal shortly and at that point you can tap the Clear Data. You'll have to sign back in to your account afterwards but it should help. You should be able to download and install the app normally after that.
    Chime back in if that doesn't work.

    Support Our Troops!!!
    Beast Mode 4
    <><
     
    • Like Like x 1
    • Agree Agree x 1
  6. dukester544600

    dukester544600 New Member

    Joined:
    Mar 30, 2016
    Messages:
    6
    Likes Received:
    5
    Trophy Points:
    3
    Ratings:
    +5
    Current Phone Model:
    Galaxy S3
    I tried it but it didn't help. I can upload my photos to my computer and do a factory reset. Would that be easier at this point? I have tried so many things with no luck. I have AVG on my phone could some how be blocking the app from installing?
     
  7. dukester544600

    dukester544600 New Member

    Joined:
    Mar 30, 2016
    Messages:
    6
    Likes Received:
    5
    Trophy Points:
    3
    Ratings:
    +5
    Current Phone Model:
    Galaxy S3
    I apologize it just worked for some reason. Thank you very kindly for the assistance.
     
    • Like Like x 2
  8. mountainbikermark

    mountainbikermark Super Moderator
    Staff Member Premium Member

    Joined:
    Sep 5, 2010
    Messages:
    7,455
    Likes Received:
    3,886
    Trophy Points:
    1,563
    Ratings:
    +4,348
    Which one worked so we can mark it solved?

    Support Our Troops!!!
    Beast Mode 4
    <><
     
  9. dukester544600

    dukester544600 New Member

    Joined:
    Mar 30, 2016
    Messages:
    6
    Likes Received:
    5
    Trophy Points:
    3
    Ratings:
    +5
    Current Phone Model:
    Galaxy S3
    I used your recommendation and it worked. I was able to reinstall messenger however I now have another problem. Every time I go into the app it says "unfortunately messenger has stopped working" and kicks me out of the app and I have to go back into it. It also shows I have a message on my Facebook page but I don't see any new messages when I go into the app.
     
  10. mountainbikermark

    mountainbikermark Super Moderator
    Staff Member Premium Member

    Joined:
    Sep 5, 2010
    Messages:
    7,455
    Likes Received:
    3,886
    Trophy Points:
    1,563
    Ratings:
    +4,348
    In that case you might find clearing data in the Facebook app itself vs Play Store data fixes it. Again, you'll lose anything saved and have to log back in.

    Support Our Troops!!!
    Beast Mode 4
    <><
     
    • Like Like x 1
  11. dukester544600

    dukester544600 New Member

    Joined:
    Mar 30, 2016
    Messages:
    6
    Likes Received:
    5
    Trophy Points:
    3
    Ratings:
    +5
    Current Phone Model:
    Galaxy S3
    So I have tried to clear the data in both the play store and the messenger app itself and no change. When I go into the app it closes itself in about 5 seconds. Then I have to go back into the app. It will work fine until I exit the app. If I go back into the app when I need it again it will close itself again. It also doesn't indicate if I have a new message.