Please help!!! My ReZound this morning (after being plugged in all night and off) decided to turn on..and turn off. All on it's own. So I took the battery out and left it out for 45 mins or so. I put the battery back in and the phone stayed on. Now the best part comes...I have no service what so ever. I called verizon tech support and they were kind of useless. They said I should take the battery out and do a hard shut down, next was the fatory re-set, finally it was turn on airplane mode and then turn it off. STILL NO SERVICE. I just got this phone 3 wks ago. Plus the silly thing wont talk to my laptop when I plug it in. I download the software from HTC's website and everything. I really don't want to wipe out the whole phone and start over again. Does anyone have any ideas or ways to fix this???