I have been a Verizon customer literally since the existence of Verizon. (13 years) Even longer if you count I was a customer of one of the several cell companies that merged to form VZW. For the past 8-9 years I have had 4 phones, and the big bills that go with that. Never, even once, been late on a payment. I upgrade regularly at contract time. My wife has had the same dumb phone for 3 years and a dumb phone before that for 2-3 years. (years of no subsidy cost for VZW) My son and daughter with smart phones, have gone 6-8-10 months past upgrade times, so long periods of no upgrade costs for VZW. My son recently decided he wanted the Nexus so he went to At&T and is paying his own bill. He did not port his line, he got a new number. His line has had an upgrade for 6 months (no subsidy cost for VZW) So to recap, with the 4 lines, I had 3 upgrades, all except my line, and those upgrades have been available for 6m to 3 years of no subsidy cost for VZW. My wife's phone died, my daughter's phone died, so we used their upgrades, everyone is happy. Now my phone has become almost unusable, with an upgrade time in March 2014. I can't use my son's upgrade unless I sign another 2 year contract on that line, and I am not doing that With all of the subsidy money I have saved VZW over the years, I think they should be able to break the rules to upgrade me early, especially since I have been a lifetime customer. I have plead my case to my VZW store, and once on the 800 number with no luck. Any thoughts on getting VZW to listen?