Google Play Music App Bug - Wiping Cached Music Stored on SD Cards; Google is Working On it

Discussion in 'Android News' started by dgstorm, Jul 8, 2015.

  1. dgstorm

    dgstorm Editor in Chief
    Staff Member Premium Member

    Joined:
    Dec 30, 2010
    Messages:
    11,016
    Likes Received:
    3,979
    Trophy Points:
    823
    Location:
    Austin, TX
    Ratings:
    +4,254
    [​IMG]

    There is a disturbing bug with the Google Play Music app. Basically, cached and stored-for-offline-playback music in the Google Play Music app is vanishing every time a user turns their phone off or reboots it. The one thing the problem has in common from device to device is a microSD slot, and occurs if you use the external SD card storage in the app. This is how Google tracked it down, and is working a fix for the problem.

    Here's a quote with the contents of a reply from a Google tech support rep to the person who first reported this problem,

    Is this a problem that any of our members have experienced?

    Thanks for the tip, @leeshor!

    Source: AndroidPolice
     
    • Like Like x 1
  2. LoneWolfArcher

    LoneWolfArcher Silver Member

    Joined:
    Dec 29, 2009
    Messages:
    1,793
    Likes Received:
    470
    Trophy Points:
    128
    Ratings:
    +619
    Who has music stored locally on storage?!?! (Says the guy that still has a grandfathered unlimited data plan!)
     
  3. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,470
    Likes Received:
    7,049
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,391
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    You know, I never noticed. Haha! I stream a lot from the app, but haven't downloaded tracks in quite some time (except for the ones that I'm currently playing or have JUST played that it caches temporarily.)

    And I'm not on unlimited data any more.
     
  4. bazar6

    bazar6 Premium Member
    Theme Developer Premium Member

    Joined:
    Dec 15, 2009
    Messages:
    681
    Likes Received:
    14
    Trophy Points:
    18
    Location:
    MD
    Ratings:
    +14
    I download whole playlists so I don't have to stream them on data. Didn't affect me though since the N6 doesn't have a SD slot.
     
  5. johnomaz

    johnomaz Silver Member

    Joined:
    Jul 12, 2010
    Messages:
    3,161
    Likes Received:
    622
    Trophy Points:
    178
    Location:
    Central Valley, California
    Ratings:
    +760
    Current Phone Model:
    Google Pixel XL
    I only download playlists when I know I'm going to be in bad reception area while driving. That has been a total of zero times but I'm sure one day it'll happen.
     
    • Like Like x 1
  6. 94lt1

    94lt1 Super Moderator
    Staff Member Premium Member

    Joined:
    Jan 16, 2012
    Messages:
    17,152
    Likes Received:
    4,040
    Trophy Points:
    1,138
    Location:
    SE TX
    Ratings:
    +4,530
    Current Phone Model:
    Droid Turbo 2
    I don't use Google play music..but I have had some music bought from amazon, mysteriously disappear from my devices..
    I keep 2 devices with the exact same music on them and it happened with both...not related to this I don't think
     
  7. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,470
    Likes Received:
    7,049
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,391
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    The big question here is, does it actually wipe the files from the sd card, or can it just not see them there? Could potentially clog up the cards of people who do heavy downloading if they've got multiple copies of the same cache file.
     
  8. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,470
    Likes Received:
    7,049
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,391
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    This bug is claimed to be fixed in the latest update.
     
Search tags for this page

google play music cache files