Gmail App Issue

Discussion in 'Droid 4 Tech Support' started by Calpurnius, Mar 21, 2012.

  1. Calpurnius

    Calpurnius New Member

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    Forgive me if this should have been in the app forum, but it feels like troubleshooting more to me.

    Factory Droid 4 user who hasn't had any problems until tonight when Gmail app stopped working properly.

    Synch appears to be okay. I can push email to the app from outside sources and from gmail itself. I can make changes through a pc browser and through the phone browser and everything shows up as changed. Gmail works properly in phone browser.

    The menu button in the gmail app does not work, nor does the account and folder links at the top.

    Pressing a message has no effect. Starring may briefly work once.

    While running, the screen occasionally flashes to black then back to the inbox.

    All other apps, including Google apps like G+, YouTube, etc. appear to be working correctly. Sharing to Gmail causes a force close, however.

    Have powered down.

    Have cleared cache and app data.

    Suggestions?
     
    #1 Calpurnius, Mar 21, 2012
  2. Ryououki

    Ryououki New Member

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    You aren't alone. A few people have posted up with same issue. It is happening across multiple reported devices. It appears to have started happening yesterday.

    Weird thing is, I have 2 gmail accounts on my phone. The secondary account has no issues in the gmail app, but the moment I open the inbox of the primary account it starts freaking out. Already performed clear data, clear cache, and reboot. This is on a rooted Sprint GSII running Calkulin E4GT ROM. So it looks like Google messed something up.

    On my Motorola Xoom, I am having no issues. My wife also is having no issues on her stock non-rooted Sprint GSII.

    Is your account set for 2 step authentication?

    That's the only difference between my primary and secondary account. My primary gmail account is setup with the 2 step authentication, and my second account does not use that. And my wife doesn't use the 2 step either and she not having issues.
     
    #2 Ryououki, Mar 22, 2012
  3. rvcjew

    rvcjew Member

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    This is happening to me as well, my newest account does not get it but my main with 1987 emails does this. Its so frustrating lol.

    Sent from my DROID3 using DroidForums
     
    #3 rvcjew, Mar 22, 2012
  4. ErcDaMerc

    ErcDaMerc Member

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    Just started on my rezound. The app is totally useless right now and I have several accounts in different folders...very strange!

    Sent from my stock HTC Rezound.
     
    #4 ErcDaMerc, Mar 22, 2012
  5. rvcjew

    rvcjew Member

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    Mine just fixed itself yay.

    Sent from my DROID3 using DroidForums
     
    #5 rvcjew, Mar 23, 2012
  6. Calpurnius

    Calpurnius New Member

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    Factory reset has worked so far.
     
    #6 Calpurnius, Mar 23, 2012
  7. Calpurnius

    Calpurnius New Member

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    Noticed when I activated mine this morning that there was a "what's new" screen, as if it had updated.
     
    #7 Calpurnius, Mar 23, 2012
  8. allendy

    allendy New Member

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    Having the same problem. I just got my phone yesterday. It worked fine last night but this morning I can't push any buttons or messages, or even access the menu. When I try to there is a lot of screen blinking. It is still receiving messages and notifying, just can't read them.
     
    #8 allendy, Mar 23, 2012
  9. mikehayman

    mikehayman New Member

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    Mine is freaking out as well with my main account, but my secondary gmail account works just fine. I have a Droid BIONIC.
     
    #9 mikehayman, Mar 23, 2012
  10. Calpurnius

    Calpurnius New Member

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    I haven't gone the 2-step route yet.
     
    #10 Calpurnius, Mar 23, 2012
  11. reybie

    reybie Member

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    Some articles on the web suggest that Google is aware of the problem and it looks like this is something on their end.
     
    #11 reybie, Mar 23, 2012
  12. rvcjew

    rvcjew Member

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    Iv always had the what's new screen since last year when flashing a new rom.

    Sent from my DROID3 using DroidForums
     
    #12 rvcjew, Mar 23, 2012
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