Galaxy s5 active

Discussion in 'Android Tech Support' started by Lisa34, Oct 1, 2015.

  1. Lisa34

    Lisa34 New Member

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    I have a galaxy s5 active and my password isn't working for the private mode. How can I get into the private mode and I also have done the factory reset amd still can't get in the private mode
     
  2. cr6

    cr6 Super Moderator
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    Welcome to the forum Lisa34! Sorry, I got nothing. Unfortunately there is no backup option for this particular pin. You'll simply have to keep trying until you remember it. It will make you wait 30 seconds after 5 failed attempts, but there is no way to reset this particular feature. Actually I'm surprised a factory reset didn't work.... I would have thought it would. You might contact you carrier to see if they can unlock it for you.
    Good luck!