Droid Keys falling off...

Discussion in 'Android General Discussions' started by MikeyGG, Jul 9, 2010.

  1. MikeyGG
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    MikeyGG New Member

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    my keys started falling off months ago and its just getting worse

    22 keys and counting have fallen off my droid

    has anybody else had this problem?

    i dont want to pay to replace it if its just going to happen again because the design of the keyboard is horrible its basically just rubber glued on
     
  2. liquidzoo
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    liquidzoo Member

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    And you didn't take it into the store? This seems like something that would be covered by the manufacturer's warranty.
     
  3. dylanthecat
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    dylanthecat Member

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    Just take it back, it is still under warranty.
     
  4. MikeyGG
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    MikeyGG New Member

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    i tried when it was just 8 keys that fell off

    they said call the insurance they wanted to charge me

    i called motorola they wanted to charge me they say its wear and tear

    but seriously its a ****ty design they should replace it
     
    Last edited: Jul 9, 2010
  5. EJ20
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    EJ20 New Member

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    +1.

    I believe they have to cover basic physical problems with the phone as long as said problems aren't the result of abuse by the owner.
     
  6. MikeyGG
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    MikeyGG New Member

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    they said the warranty didnt cover it
     
  7. bamfsig45
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    bamfsig45 Member

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    I use my keyboard everyday and no problems. There are some with this issue and some w/o so it its a manufacturing defect, not wear and tear. Thats My opinion.
     
  8. MikeyGG
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    MikeyGG New Member

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    ive had it since it came out and when i got it i was sending a minimum of 5,000 txts a month along with countless hours of instant messaging

    i was also thinking it was a manufacturing defect but when i called Motorola about it they said they never heard of this problem
     
  9. dylanthecat
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    dylanthecat Member

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    Try calling customer service
     
  10. EJ20
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    EJ20 New Member

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    Damn man, that stinks. :frown:

    I see now that you said that before, but we posted at the same time.

    EDIT: I hope the buttons don't fall of my Droid...:icon_eek:
     
  11. MikeyGG
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    MikeyGG New Member

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    ive called Verizon, Motorola and the insurance company all wanted to charge me to replace it

    its been about 3 months since then i guess i can try again
     
  12. dolpns13
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    dolpns13 Member

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    tell them you want to see the policy on warranties... I do not know why the warranty wouldnt cover it.. The 1 year warranty covers EVERYTHING aside from getting the phone wet and if you break it yourself.
     
  13. MikeyGG
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    MikeyGG New Member

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    thats what i thought

    its never been wet and rarely ever dropped maybe once or twice, and that wouldn't even effect the keyboard.

    i just want it replaced for free because its not my fault i use the phone like it should be used!

    Thank you all for your input i hope they replace it, its so annoying to txt on a keyboard with no keys gotta push them really hard.
     
  14. dolpns13
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    dolpns13 Member

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    Look bro, dont tajke no for an answer. The VZ 1 year warranties havent changed since the first motorola phone was sold. I think they are just tryin to blow smoke up your *** and get out of honoring the warranty. Speak to a manager and definitely threaten to file a complaint with the state attorney generals office of consumer affairs
     
  15. MikeyGG
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    MikeyGG New Member

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    yeah the guy i talked to in the Verizon store was quick to say thats an issue you have to call the insurance about. ill go there later today give them a piece of my mind
     
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