I bought a new phone. It's a Motorola Droid. When I got it, the battery was half way charged. After activating it, it had about 15% left on the battery. I let it sit on the charger for about an hour & when I came back it was on 5%. The white light was on & it said it was connected but it just won't charge. I tried to use a car charger; that didn't work. I tried charging it from my laptop; that didn't work. I went to the Verizon store. The lady wasn't very helpful. She said just it could be the phone or the battery & told me to have a nice day.