Solved Contacts Stopped Syncing

Discussion in 'Tech Support Device' started by TxDoc, Dec 29, 2017.

  1. TxDoc

    TxDoc Active Member

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    My contacts stopped syncing December 25th 4:31 A.M.
    Everything else syncs. Only my Google contacts won't. I've cleared my partition cache, contacts cache, every cache I can think of.
    I've removed a couple of recently installed apps that I thought might have changed something. But, to no avail.

    I really don't want to delete the account and restore it as I'm afraid I'll lose the pics and logos associated with the 900 people and businesses.

    Is there something they may be causing this?

    Thank you for your time and help.
     
  2. TxDoc

    TxDoc Active Member

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    I've also been thru this sequence:

    Confirm Android Sync is turned on for your device

    1. Touch Settings > Data usage > Menu

    2. Make sure Auto-sync data is checked

    3. Even if sync is already turned on, try turning sync off and on a few times


    Confirm Google Contacts sync is turned on

    1. Touch Settings > Accounts > Google > Select your account

    2. Make sure Contacts is checked

    3. Even if sync is already turned on, try turning sync off and on a few times


    Make sure that background data is enabled. If you restrict background data, some apps and services won't work unless you're connected to WiFi.

    1. Touch Settings > Data Usage > Menu

    2. Make sure “Restrict background data” is not selected


    Clear app cache and data for Google Contacts

    1. Touch Settings > Select Applications Manager (or Apps)

    2. Swipe to All > Choose Contact sync

    3. Select Clear cache and clear data


    Remove your Google Account and setup again

    1. Touch Settings > Accounts > Google > Select your account

    2. Choose Remove account

    3. Then re-establish account
     
  3. TxDoc

    TxDoc Active Member

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    I also went
    Settings-Google-restore contacts.

    Result, message "10 contacts restored in background".

    Still won't sync. The symbol looks like it is syncing, or spins, but stops and is still visible, just not spinning. The symbol remains visible.
     
    #3 TxDoc, Dec 29, 2017
    Last edited: Dec 29, 2017
  4. bkdodger

    bkdodger Super Moderator
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    Hmm .. I've not had that issue pop up since my rooting and restore days ..it seems you covered it well..do you have another phone you login in to see if it syncs...what phone and OS you running

    Pixel 2 XL
     
  5. TxDoc

    TxDoc Active Member

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    Moto z play . Android 7.1.1


    Sent from my XT1635-01 using Tapatalk
     
  6. bkdodger

    bkdodger Super Moderator
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    If you have another available phone I would try that first to see if just something went off on the Z play ...last option is factory reset and set up new ...

    Pixel 2 XL
     
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  7. TxDoc

    TxDoc Active Member

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    I wanted to make sure a third party app, so I started in Safe Mode. But, that changed nothing.

    I'm holding out deleting and restoring the account as I don't want to lose the photos/logos associated with 900 contacts. It'll take forever to manually restore them.
     
  8. TxDoc

    TxDoc Active Member

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    I don't have another phone. So I'm still just trying things.
    Thanks for your reply and time.

    Sent from my XT1635-01 using Tapatalk
     
  9. Sajo

    Sajo Diamond Member

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    I'm stumped TxDoc. I've been reading the posts here and the Moto Forum and not sure what else to even recommend. I hate to say the dreaded "FDR" word, but im sure it's already in the back of your mind.

    Sent from my XT1650 using Tapatalk
     
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  10. TxDoc

    TxDoc Active Member

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    Thanks, Sajo.

    I'm gonna wait till I have the new battery put in next week. I'm gonna do everything again, and delete the account and let it rebuild, then the FDR.
    I will come back with the result.
     
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  11. TxDoc

    TxDoc Active Member

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    I added a Test Contact to my phone and it shows on my PC. So, does that constitute "syncing" of contacts?
     
  12. CJM

    CJM Super Moderator
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    Crazy question, but have you restarted your phone lately?
     
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