1. You want that $100.00 in your pocket or an Amazon Fire TV don't you? Well here's the deal. With our new updated look we are in desperate need of an updated logo. The 'old' one has certainly served us well, but it's time. Find all the details here: bit.ly/1q0k6Wa
  2. DroidForums.net is currently undergoing a major software upgrade. If you are experiencing any problems logging in please: Contact Us

Blank Screen when using phone

Discussion in 'Android Tech Support' started by Keys29201, Jul 7, 2010.

  1. Keys29201
    Offline

    Keys29201 New Member

    Joined:
    Jul 7, 2010
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    I just got a replacement Droid, as the first went crazy in the heat and humidity. When I dial on this new one, and put the phone to my ear, the screen goes dark. However, when I lower the phone to enter more numbers, etc it stays dark!! I tried using the on/off switch but it does nothing. If I slide out the keyboad, the screen lights up for a second, but not long enough to use the keypad. I have the timeout set for a minute.
    Ideas?
  2. bcpbob
    Offline

    bcpbob New Member

    Joined:
    Jul 11, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    I have the same problem. Techs at the store didn't know what to do either. It drives me nuts. I hate the phone because of this. I hope someone can help Please
  3. MavFanNE
    Offline

    MavFanNE New Member

    Joined:
    Jul 14, 2010
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    I'm having the same problem...love the phone except for this.
  4. drk1
    Offline

    drk1 New Member

    Joined:
    Jun 16, 2010
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    41-24-33.9001N / 081-51-17.9296W
    I had the same problem the 1st day I had the MotoDroid. The proximity sensor was bad.

    Good Luck
  5. thatguychuck
    Offline

    thatguychuck New Member

    Joined:
    Oct 31, 2009
    Messages:
    433
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    SD
    There is a free app in the market called "sensor test" that will give you a readout of the proximity sensor. Mine shows a 6 when nothing is in front and a 0 when I move my finger. The sensor is located in the upper left hand corner of your screen.
  6. bryanthecomputerguy
    Offline

    bryanthecomputerguy New Member

    Joined:
    Jun 27, 2010
    Messages:
    29
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Huntington Beach, CA
    1st day with the Droid and I am having this issue.
  7. drk1
    Offline

    drk1 New Member

    Joined:
    Jun 16, 2010
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    41-24-33.9001N / 081-51-17.9296W
    Check-Out the Market Apps;
    Sensor Test Free
    by AtmoWorker

    I used it to find out why my screen stayed blanked.

    IIRC there were two values that matter for the proximity sensor
    3 & 2. something
    Mine was 3 all the time.
  8. hookbill
    Offline

    hookbill Premium Member Premium Member

    Joined:
    Nov 30, 2009
    Messages:
    19,545
    Likes Received:
    5
    Trophy Points:
    0
    Location:
    N.E. Ohio
    Since there are so many Android phones you need to look to see what people are running. Most of you had Droids except for one guy with an HTC. I thought those worked differently then Moto Droids as far as the proximity sensor goes.
  9. LT*
    Offline

    LT* New Member

    Joined:
    Jan 22, 2010
    Messages:
    637
    Likes Received:
    0
    Trophy Points:
    0
    I had the same problem with my first Droid. Dead Proximity Sensor. I installed the sensor test app and showed it to the "tech" at Verizon. No issues swapping it after that.
  10. bcpbob
    Offline

    bcpbob New Member

    Joined:
    Jul 11, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    screen black out

    I contacted Verizon about this they told me its past my worry free period by 3 days so pretty much too bad, I cant return it and they dont see a problem in manufacturing so they said nothing they can do. Thanks a lot for nothing. If anyone has any ideas let me know. I am stuck with this piece of junk for 2 years. I dont even use it due to my absolute disgust ,. texting and talking but thats about all .
  11. validoption
    Offline

    validoption New Member

    Joined:
    Mar 17, 2010
    Messages:
    339
    Likes Received:
    0
    Trophy Points:
    0
    Call *611 and ask to speak with a smartphone tech. My 1st droid was collecting dust underneath the glass, and it was ten days past my 30, and they offered to replace it at no cost. They shipped, i swapped, no problems. I've had bad luck with stores, but nothing but love from 611. Worth a shot, anyway. Sometimes it's also luck in terms of who you talk to. Good luck.

    Sent from my Droid
  12. Keys29201
    Offline

    Keys29201 New Member

    Joined:
    Jul 7, 2010
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    Blank screen

    How long have u had the phone? I contacted motorola directly and they said they warrant it for a year, and I can send mine back directly to them, but you do not get a loaner, etc. So I am going back to verizon...seems to be the proximity sensor.
  13. mkgrl
    Offline

    mkgrl New Member

    Joined:
    Jul 20, 2010
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    possible fix

    I've had this problem regularly for about two months. it's been driving me nuts. If i waited several minutes, it would then work again. when using an earbud (bluetooth) it worked fine. I use the screen protectors to stave off scratches, and mine was getting pretty dirty, and making poor contact. i replaced it yesterday, and now the phone works flawlessly. must have had something to do with all the dirt between the protector and screen.
  14. Keys29201
    Offline

    Keys29201 New Member

    Joined:
    Jul 7, 2010
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    Mine started when I got the new phone. The screen stayed blank so I could not imput the necessary info to activate it! Took about 10 tries. I now mostly have to take out the battery to end a call....
Search tags for this page
andriod phone blanks screen when using phone
,

droid a855 black screen

,
droid a855 phone screen blacked out
,
droid screen goes black during phone calls a855