Blank Screen when using phone

Discussion in 'Android Tech Support' started by Keys29201, Jul 7, 2010.

  1. Keys29201

    Keys29201 New Member

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    I just got a replacement Droid, as the first went crazy in the heat and humidity. When I dial on this new one, and put the phone to my ear, the screen goes dark. However, when I lower the phone to enter more numbers, etc it stays dark!! I tried using the on/off switch but it does nothing. If I slide out the keyboad, the screen lights up for a second, but not long enough to use the keypad. I have the timeout set for a minute.
    Ideas?
     
  2. bcpbob

    bcpbob New Member

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    I have the same problem. Techs at the store didn't know what to do either. It drives me nuts. I hate the phone because of this. I hope someone can help Please
     
  3. MavFanNE

    MavFanNE New Member

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    I'm having the same problem...love the phone except for this.
     
  4. drk1

    drk1 New Member

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    I had the same problem the 1st day I had the MotoDroid. The proximity sensor was bad.

    Good Luck
     
  5. thatguychuck

    thatguychuck Member

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    There is a free app in the market called "sensor test" that will give you a readout of the proximity sensor. Mine shows a 6 when nothing is in front and a 0 when I move my finger. The sensor is located in the upper left hand corner of your screen.
     
  6. bryanthecomputerguy

    bryanthecomputerguy New Member

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    1st day with the Droid and I am having this issue.
     
  7. drk1

    drk1 New Member

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    Check-Out the Market Apps;
    Sensor Test Free
    by AtmoWorker

    I used it to find out why my screen stayed blanked.

    IIRC there were two values that matter for the proximity sensor
    3 & 2. something
    Mine was 3 all the time.
     
  8. hookbill

    hookbill Premium Member Premium Member

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    Since there are so many Android phones you need to look to see what people are running. Most of you had Droids except for one guy with an HTC. I thought those worked differently then Moto Droids as far as the proximity sensor goes.
     
  9. LT*

    LT* Member

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    I had the same problem with my first Droid. Dead Proximity Sensor. I installed the sensor test app and showed it to the "tech" at Verizon. No issues swapping it after that.
     
  10. bcpbob

    bcpbob New Member

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    screen black out

    I contacted Verizon about this they told me its past my worry free period by 3 days so pretty much too bad, I cant return it and they dont see a problem in manufacturing so they said nothing they can do. Thanks a lot for nothing. If anyone has any ideas let me know. I am stuck with this piece of junk for 2 years. I dont even use it due to my absolute disgust ,. texting and talking but thats about all .
     
  11. validoption

    validoption Member

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    Call *611 and ask to speak with a smartphone tech. My 1st droid was collecting dust underneath the glass, and it was ten days past my 30, and they offered to replace it at no cost. They shipped, i swapped, no problems. I've had bad luck with stores, but nothing but love from 611. Worth a shot, anyway. Sometimes it's also luck in terms of who you talk to. Good luck.

    Sent from my Droid
     
  12. Keys29201

    Keys29201 New Member

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    Blank screen

    How long have u had the phone? I contacted motorola directly and they said they warrant it for a year, and I can send mine back directly to them, but you do not get a loaner, etc. So I am going back to verizon...seems to be the proximity sensor.
     
  13. mkgrl

    mkgrl New Member

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    possible fix

    I've had this problem regularly for about two months. it's been driving me nuts. If i waited several minutes, it would then work again. when using an earbud (bluetooth) it worked fine. I use the screen protectors to stave off scratches, and mine was getting pretty dirty, and making poor contact. i replaced it yesterday, and now the phone works flawlessly. must have had something to do with all the dirt between the protector and screen.
     
  14. Keys29201

    Keys29201 New Member

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    Mine started when I got the new phone. The screen stayed blank so I could not imput the necessary info to activate it! Took about 10 tries. I now mostly have to take out the battery to end a call....
     
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