My speed dial doesn't work either.
What are the steps to reset back to factory?
Take out your SD card.
Go to Settings - Privacy - The Factory data reset.
You will lose anything not saved to your SD card so any apps will need to be downloaded again and any customizations will need to be redone.
After the Factory data reset is complete you need to program your Phone *228, then press 1. Once programming is complete you can then continue with the setup process.
I cant figure it on dialer one also .. says goto context menu in contacts to ad but dont see anything..