Ok, so the past two days my 3g internet coverage is not working out of now where,....ie web pages not loading, facebook app not working etc. With wi-fi I am able to use all internet functions though. I have pretty much tried everything....x228, turn on/off airplane mode, turn on/off phone, pull battery put back in, and on/off "enable data". So I'm guessing my last option here is to do a factory reset, right? And this maybe a "noob" question, but how do I do one of those and is there anyway I can save all my apps? Also I know there's a way to save all contacts/email addresses can someone help me there too please. I am avoiding all costs going to the store and then them giving me a refurbished phone claiming it's new. And I personally feel those people don't even know much, compared to you guys here So please help! P.S- What do you think could have caused this. I had d/led the app "Words With Friends" and it kept crashing/lagging so I wasn't sure if thats what caused but I deleted it and still no 3g coverage.