Droid x deal breaker!!!!
ok first off i am going to apologize for the long post i even made it shorter then it was so bear with me......ok I have been experienced the same exact issues listed by the original poster....First off my brother and i are on the same verizon account and both had the original droid, rooted and all that fancy crap, and we just loved customizing for hours to see how badass we could make our droids to rub in the face of any apple fanboy we would happen upon, so when the droid x came out we didnt hesitate at all, we were all over it, and had it delivered to the door the morning of the 16th...within the first hour of "geekin" out on this new gadget i realized the wifi would just stop working although it was still connected, so i would disconnect and reconnect and it would work fine for at least 5 min but then same thing. so being a network tech along with my brother whom works for the government as a network tech, we started troubleshooting our network and so the long wifi debacle began.....so after reconfiguring the entire network, which is quite vast for a home network, the problem still exsisted so i decided to reactivate my original droid on a different line and do side by side speed tests (with the fcc application) of which the results were not in the droid x's favor. every time my original droid would run 3x or more faster then my droid x. i have wave broadband 18 mb/s down 2 mb/s up, and every time i ran the fcc speed test on my droid x it would never top 4.5 mb/s down its average was right around 2 mb/s but with my original droid i would reach speeds of at least 10 mb/s all the way up to 16 mb/s with an average of around 12 mb/s. now this just made no sense to me seeing as i have a brand new wireless n+ dual band belkin router and the droid x has wireless n, compaired to the original droids 802.11b/g. so after all this i came to the conclusion it was either a hardware issue or firmware issue so i called verizon. in short i was on hold for probably around an hour total and talked to 2 customer service reps 2 tier1 techs and 2 tier2 techs. all in all spent about 4 hrs talking to different reps at verizon only to get pawned off onto motorola customer service and thats where it gets weird. on first contact to motorola customer care i was told by a customer service rep (csr) that all techs were busy and it will be a 25-30min hold, this nice lady gave me two options, 1- wait on the phone for 30 min and talk to a tech or 2- give them my number and a tech will call me back when they can. now at this point i have already been on the phone for 4+ hrs so whats 30 more min. i mean i wanted this fixed or at least a date it will be fixed. so i choose option 1 then in disbelief the csr asked me again "are you sure you dont want a call back?" i stated that i would rather hold and told her how long ive been trying to get my problem fixed......then silence i realized i was talking to no one, just figured i must have been disconnected, so i called back and went thru the process of entering my troubleshooting number again then instantly another csr telling me there is a 30 min wait and agian i opt to wait and again i am disconnected, now at this point i was getting rather frustrated it was almost as if they were completly avoiding the issue, so i called agian and one more time same routine and disconnected.....now im just simply irrate so i call back and tell the next csr that i want to go into the waiting queue i dont care how long im on hold and now he told me that he will take my number and a tech will call me back the next morning. i wasnt having that so i told him i want to speak to a tech i dont care how long the wait is, so he finally reluctantly agrees to transfer me to the tech queue to start my wait. at this point i am prepared with phone charger and all to wait out this queue, so he transfers me and within 30sec there is a tech on the phone......amazing!! what happened to the ominous 30 minute wait all the other csr's warned me about, how strange is that.....well now i tell this guy my entire story i dont leave anything out, he instantly transfers me to tier2 tech support, which again i am transfered almost instantly no wait at all....ok now im talking to the tier2 tech at moto. and at first he tried to tell me it was a router problem until i told him i tried 3 different routers same problem. then he tried to tell me it was isp issues until i told him i have tried other networks and isps still same issues. then he tried to tell me that it must be my bluetooth headset interfering so i shut it off....still having issues, then he told me it was because i had a wireless keyboard and mouse,so i shut off everything on my network and every electronic device in my home, and still same issue i even did droid and droid x side by side for him in which the droid blew the droid x out of the water. he then told me to turn off my wireless n transmittion and just go with 802.11b/g it might be faster....i just laughed at him.......so after all this i still called his bulls**t, and at this point i had done some looking around on diff. droid x forums while on hold at different times and realized i wasnt the only one with the problem, so i asked if there are any known issues with the wifi cause i am seeing online that a lot of droid x owners are having the same problem, he responded with motorola is not aware of any significant wifi issues at this point, and i can no longer troubleshoot this issue until you can contact me from a verizon wireless store where i can troubleshoot your phone on a known wifi network thanks for choosing motorola have a great day. and just like that he was done with me..end of call. so after this i was pretty pissed off i so i called verizon to ***** some more and i ended up getting this really cool csr that also has a droid x and is also having the same problem and taking a lot of calls from customers experiencing the same issues but didnt know anything else. so the conclusion i came to was that there is a serious wifi problem with the droid x but in light of the recent iphone4 problem i think motorola is trying to keep a lid on it, because their whole operation just seemed kind of shady to me......so all in all i got about 25 days left on my 30 trial period so that gives motorola about 24 days to fix the wifi or im going back to my droid with BB 2.2 froyo.
