Warranty - Verizon vs BestBuy

[TheOldFart]

I was just reading the buy at store vs online thread and there was some discussion about warranty and service if not bought from Verizon. My wife and I have always bought our phones at the local Verizon store, but she bought her Ally at BestBuy 3 months ago. It was $0 vs $150 at Verizon with a $100 rebate.

My question is: Who does she get warranty service from if there is a problem? Verizon, BestBuy, LG? I get the impression that I can't take it in to the Verizon store for a replacement. Is this correct? She does not have any extended warranty.

 

[everstar80]

Call Verizon customer service and see if they can shed some light on your question.

 

[aaf709]

Don't you have something like 15 days after purchase to add insurance? I got my Droid at BB and insurance from Verizon.

 

[BeADroid]

I purchased my Droid from Best Buy in April. The screen developed a problem, and I called Verizon, I am getting a new D2 as a warranty replacement. so you should be good to go through Verizon, for all manufacture warranty stuff. Hope this helps.

 

[stanrc]

When you buy at BB they will ask if you want insurance through them, or through Asurion (verizons insurance provider). The biggest differences are that BB insurance covers everything except a stolen/lost phone, and they will replace it on the spot. Asurion will cover lost/stolen phones but they have a deductible for any replacements. The manufacturer probably offers a 1 year warranty, but only on defects.

 

[Detonation]

Verizon's warranty replacement is just a portal for the 1 year manufacturer's warranty. So I think they will warranty replace your phone (with a CLNR) even if you bought it at Best Buy, but don't quote me on that.

similar discussion here: Will the Verizon store replace my Droid that I purchased at Bestbuy? - Android Forums

 

[takeshi]

Manufacturer's warranty is handled through the carrier.

Don't you have something like 15 days after purchase to add insurance?

Either way warranty != insurance and vice versa.

 

[TheOldFart]

I purchased my Droid from Best Buy in April. The screen developed a problem, and I called Verizon, I am getting a new D2 as a warranty replacement. so you should be good to go through Verizon, for all manufacture warranty stuff. Hope this helps.

Verizon's warranty replacement is just a portal for the 1 year manufacturer's warranty. So I think they will warranty replace your phone (with a CLNR) even if you bought it at Best Buy, but don't quote me on that.

similar discussion here: Will the Verizon store replace my Droid that I purchased at Bestbuy? - Android Forums

Manufacturer's warranty is handled through the carrier.

Don't you have something like 15 days after purchase to add insurance?

Either way warranty != insurance and vice versa.

Thanks for the help. Those were the answers that I was looking for. I should have explained better, but what I was asking was if Verizon honored the 1 yr manufacturer's warranty if I bought the phone at BB. We did not want an extended warranty on her phone, as when the 1 yr warranty is up on hers is when I am eligible for a new phone to replace my Droid. So she would either get my Droid or she could use my upgrade to get a new phone if her Ally dies.