THANKS SO MUCH (yes, I'm yelling for joy!) I googled yesterday and didn't see this string; was on the phone for over an hour with Verizon today, elevated to 2nd tier, then was told I would have to do a factory reset. ...
Welcome to my life. I have also upgraded to the MAXX, no way to safely root it yet!!!! Having spent several years of my life working 60 to 80 hours a week for the unmentioned company that we are enslaved to [and they hate the unlimited data plan that I got with my Palm Pre, I just slide new phones in sideways.], it is a wonder you were not driven to commit mayhem.
They have lost all the talent, the local communications hub here has layed off or fired so many people that those left are dying on the job and cannot keep up with daily work much less being intelligent.
HP told me to bare metal reinstall my EXPENSIVE laptop because my 3 of 4 USB ports did not work. Ultimately I had to. With 2TB of data on this thing, this is no walk in the park. I ran the recovery and it got all the way to the end and spit blood. Complained about some obscure hangnail, and wanted me to try again.
The next time I got the failure, I searched the HP customer forum and found that an UPDATE SENT AUTOMAGICALLY TO RUIN MY COMPUTER BY HP KNOCKED OUT THE PORTS. The stinking Wi-Di driver of all things! I manually updated it then restarted and, I think you have figured out that I have it working. When the case manager called to make sure that I was happy, I had to explain to her that the offshore morons should read the freeking USER FORUMS on the HP site and very rudely hung up.
Having lost more than 4 jobs as a telephone tech support monkey, I can tell you the secret, they are required to complete a given number of calls a day. I said to heck with that and took the time to make sure that the mother with the 2 year old on her hip, a screwdriver in one hand and her phone dangling on her shoulder, got the BEST service that could be provided and that everything worked. BTW, if the CEO of Mediavision (whom should be flipping burgers in some greasy dive, better yet cleaning the grease trap) happens to see this: I now command $200K/year for the level of courtesy and attention to detail that you bastards fired me for.
OK. I am done. A word of advice, if the page turner says you have to bare metal install -- start yelling for a manager -- and insist that it is a real manager and not just the idiot's cube neighbor! You paid good money you deserve good service [period!].
Best of luck to all of you, it is nice to see from time to time that I have made a meager contribution that saves your day. Warms the old ticker!
B