Verizon run around

[icemanwbs]

My son is getting big around from Verizon. He is on his 5th ! Droidx. Has nothing but problems with this thing ! And EVERY TIME, their answer is to send him a replacement, not a DIFFERENT model, but same one. This is getting BEYOND silly. This latest one the camera won't work, txt messages are sporadic, and powers off by itself !!!!!.

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[Chizzele]

If they insist on another replacement make sure he asks for a new phone and not a refurbished one, they keep sending him phones that have been returned already because of issues. If they refuse to guarantee a new phone as a replacement, demand to cancel his contract with no ETF, FCC rules allow that. After demanding that they will typically cave and either give a new phone of upgrade the model to the X2.

 

[icemanwbs]

Sounds like a plan. We are going to one of the local stores tomorrow. Thanks

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[takeshi]

You have to be persistent and attempt to escalate. It's not easy because too many people have abused warranty and insurance as a way to upgrade.

 

[icemanwbs]

Escalate?

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[Danorexic]

He's probably referring to attempting to get support from someone higher up (Supervisor, Manager, etc).

 

[mg8199]

Negative; by escalate he means go to war. You need to show up with RPGs and tanks, show no mercy.

lol.