Leslie301
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- Feb 12, 2012
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I've had my HTC Incredible 2 for 7 months without any problems. I have a 1 year old who likes to play with it, slobber on it, drop it, etc. and I've never had an issue. The other day I unfortunately dropped it on concrete (case free) and it shattered the screen. I had insurance with Asurion and paid $100 for a replacement device.
I received my replacement device and noticed that the screen was acting strange (blacked out except for the home/menu keys and wouldn't wake up unless I pulled the battery). I notified them and they said they would send me a new device provided that my phone didn't have any water damage and wasn't dropped- which it wasn't.
AFTER that call, but before I received my new device, I noticed that there was a spot the size of a fingerprint in the middle of my touchscreen. I didn't recall it getting wet, but I presumed it was a water spot. I immediately pulled the battery and everything and put it in a sealed zip log bag with rice. It has been there for 36 hours with no change.
I received my new device, and within 24 hours of having it, it ALSO got a spot in the middle of the screen! I know for sure it didn't get wet, so how on earth has this happened TWICE when never before did I have an issue, even with my daughter slobbering all over it??? I'm suspicious that this may not be true water damage but rather something they do to the refurbished device to clean up behind the screen or something? And after pressing on it for a day or so the spot shows up? How else would this happen to two devices in a row?
I'm nervous that they're going to sock it to me when I send back that other device if I can't get rid of that spot. Also, I'm not too keen on keeping the second new device that ALSO has that spot, but I'm afraid they're going to reject me if I call and tell them about it.
Any advice/suggestions? Has this happened to anyone else????
I've had my HTC Incredible 2 for 7 months without any problems. I have a 1 year old who likes to play with it, slobber on it, drop it, etc. and I've never had an issue. The other day I unfortunately dropped it on concrete (case free) and it shattered the screen. I had insurance with Asurion and paid $100 for a replacement device.
I received my replacement device and noticed that the screen was acting strange (blacked out except for the home/menu keys and wouldn't wake up unless I pulled the battery). I notified them and they said they would send me a new device provided that my phone didn't have any water damage and wasn't dropped- which it wasn't.
AFTER that call, but before I received my new device, I noticed that there was a spot the size of a fingerprint in the middle of my touchscreen. I didn't recall it getting wet, but I presumed it was a water spot. I immediately pulled the battery and everything and put it in a sealed zip log bag with rice. It has been there for 36 hours with no change.
I received my new device, and within 24 hours of having it, it ALSO got a spot in the middle of the screen! I know for sure it didn't get wet, so how on earth has this happened TWICE when never before did I have an issue, even with my daughter slobbering all over it??? I'm suspicious that this may not be true water damage but rather something they do to the refurbished device to clean up behind the screen or something? And after pressing on it for a day or so the spot shows up? How else would this happen to two devices in a row?
I'm nervous that they're going to sock it to me when I send back that other device if I can't get rid of that spot. Also, I'm not too keen on keeping the second new device that ALSO has that spot, but I'm afraid they're going to reject me if I call and tell them about it.
Any advice/suggestions? Has this happened to anyone else????
