Return policy

[Isosceles Raion]

I'm sorry if this is the wrong place, but if an employee at Verizon told me that he ordered to have a new Droid sent to me in 2-3 business days, do I have to return my old droid to him or send it through the mail. I kinda want to keep it and I know all "motorola or whoever" will just throw it away. IS there some sort of penalty for not sending in a phone or anything like that; if I do have to send it in, will it just be the droid body or the battery as well. I've never been through this process so information would be great.

 

[Abe21599]

have to send in the one you have or you will pay full price for the one you recieve

think its only the body

 

[lkariher]

There is always a penalty or not doing what cooperations say, always.

 

[Isosceles Raion]

Ouch... Well do I give them back the battery and such. What all do I return that is with my droid?
And what all do they give me, like will I recieve a new battery, sd card, charger, etc?

 

[Abe21599]

should only get a new body - maybe a battery cover. whatever you get you should send back the old ones so you dont get charged for anything..

i mean its common sense

 

[lkariher]

I'm kinda confused about what your're doing, if your phone is broken thensend the entire thing back, well i guess it's like abe said it depends on whats broken and what you need to send in.

 

[eliassami5]

you send back JUST the phone itself, not the battery, nor the accessories, unless noted otherwise. You send the phone back in the same packaging that the new one comes in.