Phone memory is locked

mehra_anu

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Joined
Oct 28, 2014
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Current Phone Model
Samsung Grand 2
I have a Samsung Grand 2, OS v Android 4.4.2. On 24th Oct 2014 a new OS update was installed post which lot of Apps stopped working. I connected the phone to laptop and tried deleting few files from phone memmory but getting error message drive is locked. Now i am unable to read or delete any files on phone memmory but SD card is working fine. Can someone help me how to resolve this issue?

Only chnage i can see with the update installed was knox application was installed in my phone. I am not able to uninstall the application. My phone is not rooted.
 
It sounds like a bad update, I would back up your device and reset and initialize with Kies
 
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