After the last update to Android 4.1.1, my RAZR M announces all incoming calls. I have checked all settings in sound and accessibility. None are checked and I have spent 2 hours talking to Verizon's technical support without resolution to my issue. It is extremely annoying. Other than a factory reset, what else might I try. The phone is new so I have few apps-weather, currency conversion, and a spam control so I don't think it's an ap conflict. What else? Thank you